AI receptionist for trades & home services

Yes. It takes the call, works out what's wrong and flags urgent jobs to you straight away, using the rules you set for what counts as urgent. On Growth and Scale it can transfer the caller live to whoever's on call. Anyone in danger, such as a gas smell or an electric shock, is told to call 111 first.

It can give the prices you set, like your callout fee or hourly rate, but it won't estimate a custom job. For anything that needs someone to look at the work, it takes the details and books a quote visit or a callback.

It shouldn't, and FirstVoice only confirms a time once it's booked into your calendar or job software. If it can't see live availability, for example with Tradify, it takes the details and tells the caller you'll confirm the time. Every call has a recording, transcript and summary so you can check.

FirstVoice books directly into ServiceM8 and Google or Outlook calendars, and syncs every call into Fergus, Jobber and Housecall Pro. Tradify gets enquiries by email, and AroFlo needs partner access. Each integration page explains exactly how it connects.

Age matters less than you'd think. Many older callers treat it like an answering machine that talks back, and the strongest complaints tend to come from people who feel tricked. Being honest that it's an AI assistant, and putting callers through to a person when they ask, matters more than the caller's age.

No. It answers the phone when nobody's free, books jobs and takes messages, but it doesn't dispatch, invoice or make judgement calls about your schedule. It suits trades businesses that miss calls on the tools, not ones that need a full-time office person.

There's no reliable NZ-wide figure, so be wary of big percentages. The pattern is simple: people who need a tradie often ring the next business on the list when nobody answers. The FirstVoice missed-call calculator works it out from your own job values and call numbers.

FirstVoice works with builders, cleaning companies, drain unblocking and septic services and electricians and 32 other trades & home services industries in New Zealand. Each has its own call handling, urgent-call rules and software connections.

FirstVoice books directly into Google Calendar and ServiceM8, sends calls into Fergus, Jobber, simPRO and Xero and works alongside AroFlo. Every integration page explains exactly how it connects.

Plans start at $297 a month for 200 minutes with setup included and no GST added. Industry app and CRM connections are included from Growth at $597 a month.