Trades & home services
AI receptionist for security and alarm installers
The short answer
Last updated
Calls we handle
Calls security and alarm installers get, answered.
- New alarm or CCTV quote
- Alarm going off or false alarms
- Monitoring sign-up
- Battery or service call
- Business access control
- Remote-viewing app help
- Move-in or move-out handover
Urgent calls
Escalated to you.
- Break-in in progress: 111.
- Alarm triggered with no monitoring response.
- System failure at a business.
- Duress situation: 111.
- Be clear that the AI is not an alarm monitoring centre.
Software
Works with ServiceM8, Fergus, simPRO, Xero and more.
ServiceM8
Books directlyFirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8Fergus
Syncs every callCreates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to FergussimPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries; a full booking view is not yet confirmed.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for security and alarm installers in NZ.
Rules we script around
Regulations for security and alarm installers.
General information, not legal advice.
- NZ: PSPLA licence classes include security technician and monitoring officerSource
FAQ
Security and alarm installers: questions.
What does FirstVoice do with urgent calls for security and alarm installers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For security and alarm installers that usually means calls like break-in in progress, alarm triggered with no monitoring response and system failure at a business. Life-threatening emergencies are directed to 111.
Does FirstVoice work with ServiceM8?
FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, simPRO, Xero and Tradify.
How much does an AI receptionist cost for security and alarm installers?
Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.