Trades & home services
AI receptionist for security and alarm installers
The short answer
Last updated
Calls we handle
Calls security and alarm installers get, answered.
Answered day or night, with the caller's details sent straight to you.
- New alarm or CCTV quote
- Alarm going off or false alarms
- Monitoring sign-up
- Battery or service call
- Business access control
- Remote-viewing app help
- Move-in or move-out handover
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Break-in in progress: 111.
- Alarm triggered with no monitoring response.
- System failure at a business.
- Duress situation: 111.
- Be clear that the AI is not an alarm monitoring centre.
Software
Works with Fergus, ServiceM8, simPRO, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8simPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for security and alarm installers in NZ.
Rules we script around
Regulations for security and alarm installers.
General information, not legal advice.
- NZ: PSPLA licence classes include security technician and monitoring officerSource
FAQ
Security and alarm installers: questions.
What does FirstVoice do with urgent calls for security and alarm installers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For security and alarm installers that usually means calls like break-in in progress, alarm triggered with no monitoring response and system failure at a business. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, simPRO, Xero and Tradify.
How much does an AI receptionist cost for security and alarm installers?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for security and alarm installers
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.