Trades & home services
The short answer
Last updated
For garage door companies
Garage door calls are often urgent, like a snapped spring at 7am with the car inside. They also need details before you can quote. When nobody answers, the caller rings the next company on Google.
How FirstVoice fixes it
FirstVoice answers every call, sorts urgent jobs from quotes, and gets you the door details on the first call.
Results
For two Wellington garage door companies. More than 1 in 4 calls came outside business hours, and 1 in 8 on a weekend: calls that would otherwise have gone to voicemail.
Inbound calls, March to September 2026
Figures from our own call records. Business hours are 8am to 5pm, Monday to Friday, NZ time. Appointments are counted only where the booking system confirmed the booking. Client names are withheld.
Try it
Play a customer calling Doorworks Garage Doors. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: garage door
Ring Doorworks Garage Doors, an example garage door business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Doorworks Garage Doors is made up for the demo, and anything you book with it is pretend.
Calls we handle
Answered day or night, with the caller's details sent straight to you.
Urgent calls
These don't wait for the end-of-call summary. You're told straight away.
Software
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusYes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call.
How it connects to Google CalendarYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Can create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to XeroAlso: Workiz, Tradify.
What a missed call is worth
Rules we script around
General information, not legal advice.
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For garage door companies that usually means calls like door stuck open overnight, car trapped inside and needed urgently and door off its tracks or fallen. Life-threatening emergencies are directed to 111.
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with Google Calendar, ServiceM8, Xero and Workiz.
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for garage door companies
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
