Trades & home services
The short answer
Last updated
Calls we handle
Urgent calls
Results
For two Wellington garage door companies. More than 1 in 4 calls came outside business hours, and 1 in 8 on a weekend: calls that would otherwise have gone to voicemail.
Inbound calls, March to September 2026
Figures from our own call records. Business hours are 8am to 5pm, Monday to Friday, NZ time. Appointments are counted only where the booking system confirmed the booking. Client names are withheld.
Software
Books real appointments straight into your Google Calendar during the call, reading live free/busy availability via Google's public Calendar API.
How it connects to Google CalendarFirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8Creates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to FergusCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to XeroAlso: Workiz, Tradify.
What a missed call is worth
Rules we script around
General information, not legal advice.
It flags door stuck open overnight (security risk), car trapped inside and needed urgently and door off its tracks or fallen to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Books real appointments straight into your Google Calendar during the call, reading live free/busy availability via Google's public Calendar API. It also works with ServiceM8, Fergus, Xero and Workiz.
Starter is $297 a month with calendar booking and setup included.
