Trades & home services

AI receptionist for solar installers

The short answer

FirstVoice answers calls for solar installers 24/7, including new solar quote, adding a battery and low generation or inverter fault. It books into ServiceM8 and gets urgent calls to you straight away. Plans start at $297 a month with setup included.

Book a free demo Call our AI receptionist 09 888 5159

Last updated 16 September 2026

How it works for solar installers

Solar leads go cold fast. Call them while they're still on the website.

Solar enquiries mostly come from Facebook and Google ads, and the homeowner is usually getting quotes from several companies that week. FirstVoice calls each new lead back within 60 seconds during your calling hours and qualifies them before a consultant spends time on them.

Confirms they own the home, since an install needs the owner's sign-off
Asks for their rough monthly power bill and how the roof faces
Asks whether they want a battery now or later
Books a consultation into your consultant's calendar and texts a confirmation
Takes after-hours fault calls, and tells anyone reporting smoke or a burning smell from an inverter to call 111

Results

How this has worked for a New Zealand business

SolarNationwide

366 appointments booked for solar advisors

For one of New Zealand's largest solar companies, we called 1,290 new leads within 60 seconds of them enquiring during calling hours, reached 6 in 10 for a real conversation, and booked more than 1 in 4 into an advisor's calendar.

new leads called: 1,290
reached for a conversation: 60%
appointments booked: 366

Its AI receptionist also answered 119 inbound calls, 41% of them outside business hours (November 2025 to January 2026).

Outbound lead calls, September 2025 to January 2026

Figures from our own call records. Business hours are 8am to 5pm, Monday to Friday, NZ time. Appointments are counted only where the booking system confirmed the booking. Client names are withheld.

Calls we handle

Calls solar installers get, answered.

New solar quote (power bill, roof type)
Adding a battery
Low generation or inverter fault
Export and lines-company application questions
Finance questions
Panel cleaning or maintenance

Urgent calls

Escalated to you.

Inverter smoke, fire or burning smell: 111, then isolate the system if safe.
Storm-damaged panels.
Exposed DC wiring.

Software

Works with ServiceM8, Fergus, Meta (Facebook) Lead Ads, FieldPulse and more.

ServiceM8
Books directly
FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8
Fergus
Syncs every call
Creates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to Fergus
Meta (Facebook) Lead Ads
Syncs every call
Calls Facebook leads back automatically the moment they come in, using Meta's public Lead Ads webhook and retrieval API.
How it connects to Meta (Facebook) Lead Ads
FieldPulse
Syncs every call
Creates jobs, customers, and notes directly in FieldPulse during the call using FieldPulse's API; FieldPulse does not expose a live technician-availability endpoint.
How it connects to FieldPulse

Also: OpenSolar, simPRO, Xero, AroFlo.

What a missed call is worth

Typical prices for solar installers in NZ.

5 kW system $10k-16k; with battery $20k-30k

Estimate

Missed-call calculator

Rules we script around

Regulations for solar installers.

General information, not legal advice.

NZ: EWRB endorsed classes now include Mains Parallel Generation Systems, which must be held before the Sep 2026 renewalSource

Australia

AU: Solar Accreditation Australia replaced the CEC as installer and designer accreditor
AU: the NETCC program replaced the Approved Solar Retailer program on 1 Feb 2023

FAQ

Solar installers: questions.

What does FirstVoice do with urgent calls for solar installers?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For solar installers that usually means calls like inverter smoke, fire or burning smell; storm-damaged panels; exposed DC wiring. Life-threatening emergencies are directed to 111.

Does FirstVoice work with ServiceM8?

FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, Meta (Facebook) Lead Ads, FieldPulse and OpenSolar.

How much does an AI receptionist cost for solar installers?

Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for solar installers.

Book a free demo Or call 09 888 5159