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FirstVoice AI

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Trades & home services

AI receptionist for solar installers

The short answer

FirstVoice answers calls for solar installers 24/7, including new solar quote, adding a battery and low generation or inverter fault. It books into Fergus and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

How it works for solar installers

Solar leads go cold fast. Call them while they're still on the website.

Solar enquiries mostly come from Facebook and Google ads, and the homeowner is usually getting quotes from several companies that week. FirstVoice calls each new lead back within 60 seconds during your calling hours and qualifies them before a consultant spends time on them.

  1. Confirms they own the home, since an install needs the owner's sign-off
  2. Asks for their rough monthly power bill and how the roof faces
  3. Asks whether they want a battery now or later
  4. Books a consultation into your consultant's calendar and texts a confirmation
  5. Takes after-hours fault calls, and tells anyone reporting smoke or a burning smell from an inverter to call 111

Results

How this has worked for a New Zealand business

SolarNationwide

366 appointments booked for solar advisors

For one of New Zealand's largest solar companies, we called 1,290 new leads within 60 seconds of them enquiring during calling hours, reached 6 in 10 for a real conversation, and booked more than 1 in 4 into an advisor's calendar.

new leads called
1,290
reached for a conversation
60%
appointments booked
366

Its AI receptionist also answered 119 inbound calls, 41% of them outside business hours (November 2025 to January 2026).

Outbound lead calls, September 2025 to January 2026

Figures from our own call records. Business hours are 8am to 5pm, Monday to Friday, NZ time. Appointments are counted only where the booking system confirmed the booking. Client names are withheld.

Read the full case studies

Try it

Ring a solar business and hear it answer.

Play a customer calling Sunward Solar. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.

Live demo: solar

Ring Sunward Solar, an example solar business, and play a customer. Hear how Mark handles it, right here in your browser.

Try saying

  • “I'd like a quote for solar panels”
  • “Can I add a battery to my system?”
  • “My inverter's showing an error”
Or ring 09 875 3924

Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Sunward Solar is made up for the demo, and anything you book with it is pretend.

Calls we handle

Calls solar installers get, answered.

Answered day or night, with the caller's details sent straight to you.

  • New solar quote (power bill, roof type)
  • Adding a battery
  • Low generation or inverter fault
  • Export and lines-company application questions
  • Finance questions
  • Panel cleaning or maintenance

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Inverter smoke, fire or burning smell: 111, then isolate the system if safe.
  • Storm-damaged panels.
  • Exposed DC wiring.

Software

Works with Fergus, ServiceM8, FieldPulse, OpenSolar and more.

  • Fergus

    Books directly

    Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.

    How it connects to Fergus

  • ServiceM8

    Books directly

    Yes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.

    How it connects to ServiceM8

  • FieldPulse

    Syncs every call

    Creates jobs, customers, and notes directly in FieldPulse during the call using FieldPulse's API; FieldPulse does not expose a live technician-availability endpoint.

    How it connects to FieldPulse

  • OpenSolar

    Syncs every call

    Can push a new solar enquiry straight into OpenSolar using OpenSolar's API (subject to OpenSolar's paid API-access plan).

    How it connects to OpenSolar

Also: simPRO, Xero, Meta (Facebook) Lead Ads, AroFlo.

What a missed call is worth

Typical prices for solar installers in NZ.

5 kW system $10k-16k; with battery $20k-30k

Estimate

Missed-call calculator

Rules we script around

Regulations for solar installers.

General information, not legal advice.

  • NZ: EWRB endorsed classes now include Mains Parallel Generation Systems, which must be held before the Sep 2026 renewalSource

FAQ

Solar installers: questions.

What does FirstVoice do with urgent calls for solar installers?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For solar installers that usually means calls like inverter smoke, fire or burning smell; storm-damaged panels; exposed DC wiring. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Fergus?

Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, FieldPulse, OpenSolar and simPRO.

How much does an AI receptionist cost for solar installers?

Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for solar installers

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.