Trades & home services
AI receptionist for electricians
The short answer
Last updated
For electricians
Hands in a switchboard. Phone buzzing in your pocket.
Sparkies can't answer mid-job, and customers who hit voicemail usually ring the next electrician. Quote calls often arrive with none of the details you need to price the work.
- You can't answer while working on a live board or up in the ceiling
- "How much for an EV charger?" comes with no switchboard photo, cable run or parking details
- People with a tripping RCD expect a free diagnosis over the phone
- Insurers, buyers and landlords ring for certificates
How FirstVoice fixes it
FirstVoice picks up, gets the details you need to quote, and flags anything unsafe to you straight away.
- Asks what's happening: whole house or part, RCD tripping, a burning smell or heat
- Tells anyone near a fallen power line to stay 10 metres away and ring the lines company or 111
- Tells callers with a shock, smoke or sparking to keep clear and ring 111 if anyone's hurt or there's fire
- Can text a link for switchboard photos before you quote an EV charger or upgrade
- Explains your call-out fee, then books the job into your calendar
Try it
Ring a electrical business and hear it answer.
Play a customer calling Brightline Electrical. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: electrical
Ring Brightline Electrical, an example electrical business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
- “Half the house has lost power”
- “Can I get a quote for an EV charger?”
- “There's a burning smell from a power point”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Brightline Electrical is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls electricians get, answered.
Answered day or night, with the caller's details sent straight to you.
- Partial power loss or a tripping RCD
- New power points or lighting quote
- Switchboard upgrade
- EV charger install
- Heat pump electrical connection
- Property manager maintenance
- Certificate or paperwork requests
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Exposed or live wires.
- Burning smell or smoke from a switchboard or socket.
- Electric shock: 111.
- Storm-damaged lines: tell the caller to keep clear and contact the lines company or 111.
- Loss of power for someone on home medical equipment.
Software
Works with Fergus, ServiceM8, simPRO, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8simPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for electricians in NZ.
$85-140/hr + GST; callout $75-150; power point $120-250; switchboard $1,500-3,500; rewire $8k-15k
Missed-call calculatorFAQ
Electricians: questions.
What does FirstVoice do with urgent calls for electricians?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For electricians that usually means calls like exposed or live wires, burning smell or smoke from a switchboard or socket and electric shock. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, simPRO, Xero and Tradify.
How much does an AI receptionist cost for electricians?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for electricians
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.