Trades & home services
AI receptionist for drain unblocking and septic services
The short answer
Last updated
For drain unblocking and septic services
Sewage doesn't wait for business hours.
Drain and septic calls are either an emergency happening now or a pump-out that needs the right truck. Callers rarely know their tank size, or whether the blockage is theirs or the council's.
- Sewage overflow calls come at night and on weekends
- Callers don't know if it's their drain or a council problem
- Pump-out quotes depend on tank size and truck access, which callers rarely know
- Customers forget their pump-out is due, so the repeat work slips
How FirstVoice fixes it
FirstVoice answers emergencies straight away, asks the right questions and books the right truck.
- Asks whether the property is on town sewer or a septic tank
- For sewage inside the house, tells the caller to stop using water and toilets and keep kids and pets away, then flags it to you
- For septic, asks the tank size if they know it, when it was last pumped, and how far the truck needs to reach
- Treats a commercial kitchen that can't trade as urgent
- Books pump-outs into your calendar and texts a confirmation
Try it
Ring a drainage business and hear it answer.
Play a customer calling Flowright Drains. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: drainage
Ring Flowright Drains, an example drainage business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
- “Our gully trap is overflowing”
- “The septic tank needs pumping out”
- “Can someone check our drains with a camera?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Flowright Drains is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls drain unblocking and septic services get, answered.
Answered day or night, with the caller's details sent straight to you.
- Blocked toilet, sink or shower
- Gully trap overflowing
- Septic tank pump-out
- Commercial grease trap servicing
- CCTV inspection
- Hydro-jetting
- Tree-root blockage
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Sewage inside the home.
- Commercial kitchen that can't trade.
- Septic alarm or overflow.
Software
Works with Fergus, Google Calendar, ServiceM8, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusGoogle Calendar
Books directlyYes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call.
How it connects to Google CalendarServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Xero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for drain unblocking and septic services in NZ.
Rules we script around
Regulations for drain unblocking and septic services.
General information, not legal advice.
- NZ: PGDB regulates drainlayingSource
FAQ
Drain unblocking and septic services: questions.
What does FirstVoice do with urgent calls for drain unblocking and septic services?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For drain unblocking and septic services that usually means calls like sewage inside the home, commercial kitchen that can't trade and septic alarm or overflow. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with Google Calendar, ServiceM8, Xero and Tradify.
How much does an AI receptionist cost for drain unblocking and septic services?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for drain unblocking and septic services
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.