AI receptionist for health & medical

Yes, if it's set up carefully, but your practice stays responsible for patient information. FirstVoice never takes card numbers, and you control recordings: export them, set how long they're kept, redact personal details or switch recording off. Call data is covered by a signed Data Processing Addendum and HIPAA Business Associate Agreement with our voice technology provider. Check your obligations under the Health Information Privacy Code 2020.

No. FirstVoice call data is stored and processed in the United States by our voice technology provider, under a signed Data Processing Addendum and HIPAA Business Associate Agreement. If overseas storage matters to your practice, check your Privacy Act 2020 obligations and mention it in your patient privacy notice before you start.

Yes. Patients react badly when they feel misled, and some change practices over it. FirstVoice can open every call with a recording notice, and the AI says it's an AI assistant whenever it's asked. For what the law requires of your practice, check the Health Information Privacy Code 2020 or your professional body.

It tells the caller to hang up and ring 111, then flags the call to your team straight away. It doesn't triage symptoms or give clinical advice. On Growth and Scale it can also transfer urgent callers live to a staff member.

No. It books appointments, answers practical questions like fees, hours, parking and what to bring, and takes a message for anything clinical. It never reads out test results. Health questions go to your team, and emergencies to 111.

It depends on the system. FirstVoice books directly into Cliniko and Halaxy. Medtech, PracSuite, Jane, Dentally and ezyVet need partner access from the software company, so until then calls are captured and summarised for your team. Each integration page shows exactly how it connects.

Most can, but some older patients prefer a person, and voice AI can mishear strong accents or unusual names. FirstVoice takes a message rather than guessing, and on Growth and Scale it transfers callers who ask for a person. If many of your patients are elderly, start with after-hours and overflow calls.

It's worth it if you miss calls during appointments, at lunch or after hours. If your phone rarely rings while you're busy, it probably isn't yet. FirstVoice is month-to-month with a 7-day free trial, so you can test it against your own call volume.

An AI scribe listens to consultations and drafts clinical notes. An AI receptionist answers the phone, books appointments and takes messages. They're separate tools with separate consent questions, and FirstVoice is only a receptionist: it never joins or records consultations.

FirstVoice works with chiropractors, cosmetic injectable clinics, dentists and GPs and medical centres and 22 other health & medical industries in New Zealand. Each has its own call handling, urgent-call rules and software connections.

FirstVoice books directly into Cliniko, Halaxy and splose and works alongside PracSuite, coreplus, Gensolve and Zanda. Every integration page explains exactly how it connects.

Plans start at $297 a month for 200 minutes with setup included and no GST added. Industry app and CRM connections are included from Growth at $597 a month.