Trades & home services
AI receptionist for appliance repair
The short answer
Last updated
Calls we handle
Calls appliance repair get, answered.
Answered day or night, with the caller's details sent straight to you.
- Washing machine or dryer fault
- Fridge or freezer not cooling
- Oven or cooktop fault
- Dishwasher
- Manufacturer warranty repair
- Parts availability
- New appliance install
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Commercial fridge or freezer failure with stock or medicines at risk.
- Smoke or burning smell: unplug if safe, 111 if there is a fire.
- Appliance leaking water.
Software
Works with Fergus, ServiceM8, Service Fusion, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Service Fusion
Syncs every callService Fusion's REST API (OAuth, Pro-plan subscribers) can create jobs and customers; Zapier can also create calendar tasks, customers and jobs.
How it connects to Service FusionXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
Also: Workiz, Tradify.
What a missed call is worth
Typical prices for appliance repair in NZ.
Rules we script around
Regulations for appliance repair.
General information, not legal advice.
- NZ: Electrical Appliance Serviceperson is a full EWRB registration class. From 1 Sep 2026 (at renewal) its limits expand to disconnecting and reconnecting fittings for fixed-wired appliancesSource
What does FirstVoice do with urgent calls for appliance repair?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For appliance repair that usually means calls like commercial fridge or freezer failure with stock or medicines at risk, smoke or burning smell and appliance leaking water. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, Service Fusion, Xero and Workiz.
How much does an AI receptionist cost for appliance repair?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for appliance repair
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.