Trades & home services
AI receptionist for appliance repair
The short answer
Last updated
Calls we handle
Calls appliance repair get, answered.
- Washing machine or dryer fault
- Fridge or freezer not cooling
- Oven or cooktop fault
- Dishwasher
- Manufacturer warranty repair
- Parts availability
- New appliance install
Urgent calls
Escalated to you.
- Commercial fridge or freezer failure with stock or medicines at risk.
- Smoke or burning smell: unplug if safe, 111 if there is a fire.
- Appliance leaking water.
Software
Works with ServiceM8, Fergus, Service Fusion, Xero and more.
ServiceM8
Books directlyFirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8Fergus
Syncs every callCreates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to FergusService Fusion
Syncs every callService Fusion's REST API (OAuth, Pro-plan subscribers) can create jobs and customers; Zapier can also create calendar tasks, customers and jobs.
How it connects to Service FusionXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
Also: Workiz, Tradify.
What a missed call is worth
Typical prices for appliance repair in NZ.
Rules we script around
Regulations for appliance repair.
General information, not legal advice.
- NZ: Electrical Appliance Serviceperson is a full EWRB registration class. From 1 Sep 2026 (at renewal) its limits expand to disconnecting and reconnecting fittings for fixed-wired appliancesSource
What does FirstVoice do with urgent calls for appliance repair?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For appliance repair that usually means calls like commercial fridge or freezer failure with stock or medicines at risk, smoke or burning smell and appliance leaking water. Life-threatening emergencies are directed to 111.
Does FirstVoice work with ServiceM8?
FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, Service Fusion, Xero and Workiz.
How much does an AI receptionist cost for appliance repair?
Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.