Trades & home services
AI receptionist for cleaning companies
The short answer
Last updated
For cleaning companies
"How much for a clean?" isn't enough to quote.
Cleaning businesses get constant price calls with no details, plus regular clients moving their clean around. Bond cleans come with a hard deadline, and commercial clients expect a fast response when something's missed.
- Price calls come with no bedrooms, bathrooms or condition to quote from
- Regular clients ring to skip, swap or move their clean
- Bond cleans are booked against an inspection date that can't move
- A commercial client ringing about a missed clean can put the contract at risk
How FirstVoice fixes it
FirstVoice gets the details you need to quote, keeps the regular bookings straight and flags commercial complaints fast.
- Asks the bedrooms, bathrooms or office size, and whether it's regular, one-off or a bond clean
- For bond cleans, asks for the inspection or move-out date first
- Reschedules regular cleans and texts the new time
- Takes access details without reading alarm or key-safe codes back over the phone
- Flags a commercial complaint, lockout or alarm problem to you straight away
Try it
Ring a cleaning business and hear it answer.
Play a customer calling Sparkhouse Cleaning. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: cleaning
Ring Sparkhouse Cleaning, an example cleaning business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
- “I need an end-of-tenancy clean”
- “How much for a fortnightly house clean?”
- “Can I skip next week's clean?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Sparkhouse Cleaning is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls cleaning companies get, answered.
Answered day or night, with the caller's details sent straight to you.
- Regular house clean quote or booking
- End-of-tenancy or bond clean
- Office cleaning quote
- One-off spring clean
- Skip or reschedule a visit
- Keys and access instructions
- Complaint or re-clean request
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Cleaner locked out or setting off an alarm at a commercial site.
- Biohazard or trauma clean (refer to a specialist).
- Allegation of damage or theft.
Software
Works with Google Calendar, ServiceM8, Jobber, Xero and more.
Google Calendar
Books directlyYes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call.
How it connects to Google CalendarServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Jobber
Syncs every callCreates jobs and client requests directly in Jobber during the call using Jobber's public GraphQL API.
How it connects to JobberXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for cleaning companies in NZ.
$40-60/hr; regular clean $120-250; end of tenancy $300-700; commercial $35-60/hr
Estimate
Missed-call calculatorRules we script around
Regulations for cleaning companies.
General information, not legal advice.
- Privacy: treat alarm codes and key-safe codes as sensitive information (Privacy Act IPP3)Source
What does FirstVoice do with urgent calls for cleaning companies?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For cleaning companies that usually means calls like cleaner locked out or setting off an alarm at a commercial site, biohazard or trauma clean and allegation of damage or theft. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Google Calendar?
Yes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call. It also works with ServiceM8, Jobber, Xero and Bark.com.
How much does an AI receptionist cost for cleaning companies?
Starter is $297 a month with calendar booking and setup included.
Free 2-week trial for cleaning companies
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.