Integrations · job management / field service software
AI receptionist for ServiceM8
The short answer
Yes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
Last updated
Try it
Watch a call go into ServiceM8.
Incoming call
Example caller · Mobile
An example call, sped up. Your setup follows your own questions and rules.
- A customer calls, and FirstVoice recognises returning customers from their phone number
- It takes the job details, address and what needs doing
- It checks your team's schedule and books the job into ServiceM8
- It adds the call notes to the job so your tech has the full picture
- Changes to a booked time are updated in ServiceM8 too
FirstVoice with ServiceM8
Calls turn into ServiceM8 jobs while you're on the tools.
What happens on a call
- A customer calls, and FirstVoice recognises returning customers from their phone number
- It takes the job details, address and what needs doing
- It checks your team's schedule and books the job into ServiceM8
- It adds the call notes to the job so your tech has the full picture
- Changes to a booked time are updated in ServiceM8 too
Getting connected
- You create a connection key in ServiceM8 under Settings and send it to us. It takes a couple of minutes
- We set up and test everything, and you can remove the key any time
Nothing changes for your team
You keep ServiceM8 exactly as it is. Your team, your phone number and the way you work don't change. FirstVoice simply answers the calls you can't, and puts the results into ServiceM8.
Technical details, for whoever looks after your software
FirstVoice with ServiceM8
| Check availability during the call | Yes |
|---|---|
| Create bookings, jobs or leads | Yes |
| Recognise returning callers | Yes |
| Add call notes and summaries | Yes |
| Trigger follow-up texts or emails | Yes |
ServiceM8 connection details
| Category | job management / field service software |
|---|---|
| Markets | AU, NZ, UK, US |
| API documentation | Public view docs |
| Auth | API key |
| Access | Self-serve: you can create API credentials |
| Zapier | Yes |
| Make | Yes |
| Webhooks | Yes |
| FirstVoice plan | Growth or Scale |
| Checked | Against official ServiceM8 documentation, 17 September 2026 |
Private add-on: API key, no developer account needed. Multi-account use needs Development Partner sign-up and an OAuth public app. Limits: 180 requests/min and 20,000/day per add-on per account.
Industries using ServiceM8
- Appliance Repair
- Arborists and Tree Services
- Carpenters
- Carpet Cleaners
- Cleaning Companies
- Drain Unblocking and Septic Services
- Drainlayers
- Electricians
- Flooring Installers
- Garage Door Companies
- Gasfitters
- Glaziers
- Spouting and Gutter Cleaning
- Handymen
- Heat Pump and HVAC Installers
- Insulation Installers
- Landscapers and Gardeners
- Locksmiths
- Painters and Decorators
- Pest Control
- Plumbers
- Pool and Spa Services
- Property Maintenance Companies
- Removalists and Movers
- Roofers
- Rubbish Removal and Skip Bins
- Scaffolding
- Security and Alarm Installers
- Solar Installers
- Window Cleaners
Does FirstVoice work with ServiceM8?
Yes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
Do I have to change anything in ServiceM8?
No. FirstVoice connects to your existing ServiceM8 account. You don't switch software, move data or retrain your team.
Which plan includes ServiceM8?
Growth ($597 a month) and Scale.
ServiceM8 is a trademark of its owner. FirstVoice isn't affiliated with ServiceM8.
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