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FirstVoice AI

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Trades & home services

AI receptionist for glaziers

The short answer

FirstVoice answers calls for glaziers 24/7, including broken window, double-glazing retrofit quote and shower screens. It books into ServiceM8 and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Book a free demoCall our AI receptionist 09 888 5159

Last updated

How it works for glaziers

Emergency board-ups and double-glazing quotes on one phone line.

A glazier's calls split in two: broken glass that needs someone now, and retrofit quotes that can wait until tomorrow. FirstVoice sorts them straight away, so urgent jobs reach you and quotes get the details you need.

  1. For broken glass, takes the address and whether the property is secure, then alerts you straight away
  2. Records the insurer and claim number when it's an insurance job
  3. For double glazing, asks how many windows there are and the frame type
  4. Can text the caller a link to send photos, then books a measure-and-quote visit
  5. Tells anyone injured by glass to ring 111

Calls we handle

Calls glaziers get, answered.

  • Broken window (board-up)
  • Double-glazing retrofit quote
  • Shower screens
  • Splashbacks and mirrors
  • Window and door hardware
  • Shopfront glass
  • Insurance claims

Urgent calls

Escalated to you.

  • Broken glass after a break-in or storm.
  • Broken shopfront glass.
  • Injury from glass: 111.

Software

Works with ServiceM8, Fergus, simPRO, Xero and more.

  • ServiceM8

    Books directly

    FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.

    How it connects to ServiceM8

  • Fergus

    Syncs every call

    Creates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.

    How it connects to Fergus

  • simPRO

    Syncs every call

    Sends calls into simPRO as leads, jobs and schedule entries; a full booking view is not yet confirmed.

    How it connects to simPRO

  • Xero

    Syncs every call

    Can create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).

    How it connects to Xero

Also: Quotient, Tradify.

What a missed call is worth

Typical prices for glaziers in NZ.

$300-800 per pane; double-glazing retrofit $600-1,500 per window

Estimate

Missed-call calculator

Rules we script around

Regulations for glaziers.

General information, not legal advice.

  • NZ: NZS 4223.3:2016 (human impact safety) covers glazing within 2,000 mm of floor level and is a means of compliance with Building Code clauses B1, F2 and F4Source
Australia
  • AU QLD: QBCC glass, glazing and aluminium class

FAQ

Glaziers: questions.

What does FirstVoice do with urgent calls for glaziers?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For glaziers that usually means calls like broken glass after a break-in or storm, broken shopfront glass and injury from glass. Life-threatening emergencies are directed to 111.

Does FirstVoice work with ServiceM8?

FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, simPRO, Xero and Quotient.

How much does an AI receptionist cost for glaziers?

Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for glaziers.

Book a free demoOr call 09 888 5159