Trades & home services
AI receptionist for glaziers
The short answer
Last updated
How it works for glaziers
Emergency board-ups and double-glazing quotes on one phone line.
A glazier's calls split in two: broken glass that needs someone now, and retrofit quotes that can wait until tomorrow. FirstVoice sorts them straight away, so urgent jobs reach you and quotes get the details you need.
- For broken glass, takes the address and whether the property is secure, then alerts you straight away
- Records the insurer and claim number when it's an insurance job
- For double glazing, asks how many windows there are and the frame type
- Can text the caller a link to send photos, then books a measure-and-quote visit
- Tells anyone injured by glass to ring 111
Calls we handle
Calls glaziers get, answered.
Answered day or night, with the caller's details sent straight to you.
- Broken window (board-up)
- Double-glazing retrofit quote
- Shower screens
- Splashbacks and mirrors
- Window and door hardware
- Shopfront glass
- Insurance claims
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Broken glass after a break-in or storm.
- Broken shopfront glass.
- Injury from glass: 111.
Software
Works with Fergus, ServiceM8, simPRO, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8simPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for glaziers in NZ.
Rules we script around
Regulations for glaziers.
General information, not legal advice.
- NZ: NZS 4223.3:2016 (human impact safety) covers glazing within 2,000 mm of floor level and is a means of compliance with Building Code clauses B1, F2 and F4Source
FAQ
Glaziers: questions.
What does FirstVoice do with urgent calls for glaziers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For glaziers that usually means calls like broken glass after a break-in or storm, broken shopfront glass and injury from glass. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, simPRO, Xero and Quotient.
How much does an AI receptionist cost for glaziers?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for glaziers
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.