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What happened when real NZ businesses stopped missing calls

Two case studies, straight from our call records. One is about the calls that come in when the office is closed. The other is about calling new leads before they go cold.

Garage doors, WellingtonSolar, nationwide

Last updated

Garage doorsWellingtonMarch to September 2026

Two garage door companies. 765 calls answered, 1 in 4 of them after the office closed.

0calls answered in six months
0%outside 8am to 5pm on weekdays
0%on a Saturday or Sunday
0%between 5pm and 10pm

The problem

Garage door companies work on the road. Technicians are up ladders and under doors all day, and the calls that matter most don't wait for office hours: a door stuck open overnight, a snapped spring with the car trapped inside before work, a quote request from someone who only has time after dinner.

Without someone answering, those calls go to voicemail, and callers who hit voicemail often ring the next company instead.

What we set up

FirstVoice answers calls for both companies, day and night. It takes the caller's name, number, address and what's wrong with the door, and passes every enquiry to the team so they can pick it up straight away.

What happened

Over six months, FirstVoice answered 765 calls. About 214 of them came outside weekday business hours, including 1 in 8 on a weekend. Those are calls that would otherwise have reached a voicemail.

When the calls came in

Every call over six months, by hour of day. Tap a bar to see the count.

32 calls at 5pm

Office closed

8am to 5pm Outside those hours, including weekends

A typical after-hours call

Incoming call

Example caller · Mobile

An example call, sped up. Your setup follows your own questions and rules.

  1. 7:40pm: a homeowner calls, and the office is closed
  2. FirstVoice answers straight away
  3. It takes their name, number and address
  4. It asks what's wrong: the door won't close and the spring looks broken
  5. The enquiry goes to the team, ready to act on
SolarNationwideSeptember 2025 to January 2026

One of New Zealand's largest solar companies. 1,290 new leads called, 366 appointments booked.

0new leads called
0seconds or less to call, during calling hours
0%of leads reached for a conversation
0appointments confirmed for advisors

The problem

Solar leads are expensive and go cold fast. People enquire with several companies at once, and the one that gets them on the phone first has the best chance. A sales team can't call every new lead within a minute, including in the evening and at weekends.

What we set up

When a new lead came in, FirstVoice called them within 60 seconds during calling hours. If they didn't pick up, it tried again, 2.2 times per lead on average. When it reached them, it had a proper conversation and booked a time into an advisor's calendar, so the advisors spent their time with people ready to talk.

The same company also used FirstVoice as its receptionist, answering inbound calls and booking appointments straight from them.

What happened

FirstVoice made 2,815 calls to 1,290 new leads, reached 6 in 10 of them for a real conversation, and booked 366 appointments that the booking system confirmed. That's more than 1 in 4 of every lead called.

On the inbound side, it answered 119 calls in two months, and 41% of them came outside weekday business hours.

From lead to appointment

New leads called0
Reached for a conversation0
Appointments booked0

Incoming call

Example caller · Mobile

An example call, sped up. Your setup follows your own questions and rules.

  1. A homeowner enquires about solar
  2. FirstVoice calls them within 60 seconds
  3. It has a conversation and answers their questions
  4. It finds a time in an advisor's calendar
  5. The appointment is booked and confirmed

How we counted

Straight from the call records.

Figures from our own call records. Business hours are 8am to 5pm, Monday to Friday, NZ time. Appointments are counted only where the booking system confirmed the booking. A lead counts as reached when the conversation lasted more than 15 seconds. Client names are withheld.

How speed-to-lead worksGarage door companiesSolar installers

Are these real FirstVoice clients?

Yes. Every figure comes from our own call records for these clients, pulled on 16 September 2026. We don't round figures up or add results from anywhere else.

Why don't you name the businesses?

We don't name clients on our website without their permission. We describe them accurately instead: two garage door companies in Wellington, and one of New Zealand's largest solar companies.

How were the appointments counted?

Only where the booking system confirmed the appointment was made. Calls where the conversation sounded like a booking, but the booking system didn't confirm it, aren't counted.

What counts as a lead being reached?

A conversation lasting more than 15 seconds. Voicemails and calls that ended straight away don't count.

Would I get the same results?

Not necessarily. Results depend on your industry, how many calls and leads you get, and how quickly your team follows up. These show what happened for these businesses, not a promise.

Want results like these for your business?

Book a 30-minute call. We'll set up a sample receptionist for your business so you can ring it yourself.

Book a free demoOr call 09 888 5159

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