Integrations · job management / field service software
AI receptionist for Fergus
The short answer
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
Last updated
Try it
Watch a call go into Fergus.
Incoming call
Example caller · Mobile
An example call, sped up. Your setup follows your own questions and rules.
- A customer calls, and FirstVoice finds them in Fergus by their phone number
- It takes the job details and address
- It creates the enquiry or job in Fergus, with notes from the call
- It checks your calendar and books the visit into Fergus
- Changes and cancellations are updated in Fergus too
FirstVoice with Fergus
Every call lands in Fergus, ready for your team.
What happens on a call
- A customer calls, and FirstVoice finds them in Fergus by their phone number
- It takes the job details and address
- It creates the enquiry or job in Fergus, with notes from the call
- It checks your calendar and books the visit into Fergus
- Changes and cancellations are updated in Fergus too
Getting connected
- You create a connection key in Fergus and send it to us. It takes a couple of minutes
- We set up and test everything, and you can switch it off any time
Nothing changes for your team
You keep Fergus exactly as it is. Your team, your phone number and the way you work don't change. FirstVoice simply answers the calls you can't, and puts the results into Fergus.
Technical details, for whoever looks after your software
FirstVoice with Fergus
| Check availability during the call | Yes |
|---|---|
| Create bookings, jobs or leads | Yes |
| Recognise returning callers | Yes |
| Add call notes and summaries | Yes |
| Trigger follow-up texts or emails | Yes |
Fergus connection details
| Category | job management / field service software |
|---|---|
| Markets | AU, NZ, UK, US |
| API documentation | Public view docs |
| Auth | OAuth 2.0 |
| Access | Self-serve: you can create API credentials |
| Zapier | Yes |
| FirstVoice plan | Growth or Scale |
| Checked | Against official Fergus documentation, 17 September 2026 |
Personal Access Token or OAuth2; only Admin and Full users can create PATs; apply for OAuth partner credentials for multi-tenant use.
Industries using Fergus
- Appliance Repair
- Arborists and Tree Services
- Builders
- Carpenters
- Concrete Contractors
- Drain Unblocking and Septic Services
- Drainlayers
- Electricians
- Fencing Contractors
- Flooring Installers
- Garage Door Companies
- Gasfitters
- Glaziers
- Heat Pump and HVAC Installers
- Insulation Installers
- Kitchen and Bathroom Renovators
- Landscapers and Gardeners
- Locksmiths
- Painters and Decorators
- Plasterers
- Plumbers
- Property Maintenance Companies
- Roofers
- Scaffolding
- Security and Alarm Installers
- Solar Installers
- Tilers
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
Do I have to change anything in Fergus?
No. FirstVoice connects to your existing Fergus account. You don't switch software, move data or retrain your team.
Which plan includes Fergus?
Growth ($597 a month) and Scale.
Fergus is a trademark of its owner. FirstVoice isn't affiliated with Fergus.
Using Fergus? Let's connect it.
Free personalised demo in 24 hours · Free 2-week trial, set up by us · No credit card · Then from $297 a month