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FirstVoice AI

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Trades & home services

AI receptionist for plumbers

The short answer

FirstVoice answers calls for plumbers 24/7, including burst pipe or water leak, no hot water or a failed hot water cylinder and dripping tap or running cistern. It books into Fergus and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For plumbers

You're under a sink. The phone rings. They ring the next plumber.

Most plumbers work alone or with a small crew, on the tools all day. When nobody answers, people don't leave a message. They go back to Google and call someone else.

  • You can't pick up with your hands in a cabinet or your head in a ceiling
  • Burst pipes come in at 2am, and the caller is panicking with water through the floor
  • People argue about the call-out fee because nobody told them before you arrived
  • Tenants and property managers both ring about the same job, asking when you'll turn up

How FirstVoice fixes it

FirstVoice answers every call, tells a flooding caller what to do straight away, and books the job while you finish the one you're on.

  1. Answers on the first ring, day or night
  2. Tells a caller with a burst pipe to turn the water off at the toby, and flags the call to you straight away
  3. Tells callers your call-out and after-hours fees up front, so there are no surprises on the invoice
  4. Takes the address, what's leaking or blocked, and whether they're the owner, tenant or property manager
  5. Books the job into your calendar and texts the caller a confirmation

Try it

Ring a plumbing business and hear it answer.

Play a customer calling Harbourside Plumbing. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.

Live demo: plumbing

Ring Harbourside Plumbing, an example plumbing business, and play a customer. Hear how Mark handles it, right here in your browser.

Try saying

  • “Our hot water cylinder's leaking”
  • “The toilet's blocked, can someone come today?”
  • “Can I get a quote to redo the bathroom?”
Or ring 09 875 3924

Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Harbourside Plumbing is made up for the demo, and anything you book with it is pretend.

Calls we handle

Calls plumbers get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Burst pipe or water leak
  • No hot water or a failed hot water cylinder
  • Blocked toilet, sink or shower
  • Dripping tap or running cistern (quote request)
  • Bathroom or kitchen plumbing for a renovation
  • Maintenance work orders from property managers
  • "When is the plumber arriving?" (ETA and rescheduling)

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Active flooding or burst pipe: tell the caller to turn off the water at the toby or main, then page the on-call plumber.
  • Sewage overflowing inside the house.
  • Water leaking near electrics: tell them to keep clear, and call 111 if there is danger.
  • Hot water cylinder leaking or venting continuously.
  • Any mention of gas smell: switch to the gas script.

Software

Works with Fergus, Google Calendar, ServiceM8, simPRO and more.

Also: Xero, Tradify, AroFlo.

What a missed call is worth

Typical prices for plumbers in NZ.

$95-150/hr; callout $75-120 ($150-250 after hours); burst pipe repair $200-800; hot water cylinder replacement $1,800-3,500 installed

Source

Missed-call calculator

Rules we script around

Regulations for plumbers.

General information, not legal advice.

  • NZ: the Plumbers, Gasfitters and Drainlayers Board (PGDB) licenses plumbers and keeps a public registerSource

FAQ

Plumbers: questions.

Can an AI receptionist answer calls while I'm on a job?

Yes, and that's the main reason plumbers use one. It answers every call while you're under a house or on a roof, books routine work into ServiceM8 or your calendar, syncs enquiries into Fergus and flags urgent jobs like burst pipes to you straight away, so you decide whether to go.

What does FirstVoice do with urgent calls for plumbers?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For plumbers that usually means calls like active flooding or burst pipe, sewage overflowing inside the house and water leaking near electrics. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Fergus?

Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with Google Calendar, ServiceM8, simPRO and Xero.

How much does an AI receptionist cost for plumbers?

Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for plumbers

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.