Trades & home services
AI receptionist for property maintenance companies
The short answer
Last updated
Calls we handle
Calls property maintenance companies get, answered.
- Tenant maintenance requests
- Property manager work orders
- Healthy Homes compliance jobs
- Insurance make-safe work
- Recurring gutters and lawns
- Pre-sale tidy-ups
- Body corporate or strata jobs
Urgent calls
Escalated to you.
- No water, power or heating.
- Security issue (broken lock or window).
- Active leak.
- Gas smell: use the gas script.
Software
Works with ServiceM8, Fergus, simPRO, Xero and more.
ServiceM8
Books directlyFirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8Fergus
Syncs every callCreates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to FergussimPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries; a full booking view is not yet confirmed.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for property maintenance companies in NZ.
Rules we script around
Regulations for property maintenance companies.
General information, not legal advice.
- NZ: each task follows its own trade rule: LBP for restricted building work, PGDB, EWRB, and SARNZ certificates for scaffolds of 5 m or more
- NZ rentals: ceiling and underfloor insulation is compulsory, installed to NZS 4246:2016Source
- NZ: IPP3A indirect-collection notices apply when property managers supply tenant detailsSource
FAQ
Property maintenance companies: questions.
What does FirstVoice do with urgent calls for property maintenance companies?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For property maintenance companies that usually means calls like no water, power or heating; security issue; active leak. Life-threatening emergencies are directed to 111.
Does FirstVoice work with ServiceM8?
FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, simPRO, Xero and Tradify.
How much does an AI receptionist cost for property maintenance companies?
Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.