Trades & home services
AI receptionist for property maintenance companies
The short answer
Last updated
Calls we handle
Calls property maintenance companies get, answered.
Answered day or night, with the caller's details sent straight to you.
- Tenant maintenance requests
- Property manager work orders
- Healthy Homes compliance jobs
- Insurance make-safe work
- Recurring gutters and lawns
- Pre-sale tidy-ups
- Body corporate or strata jobs
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- No water, power or heating.
- Security issue (broken lock or window).
- Active leak.
- Gas smell: use the gas script.
Software
Works with Fergus, ServiceM8, simPRO, Xero and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8simPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries.
How it connects to simPROXero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to Xero
What a missed call is worth
Typical prices for property maintenance companies in NZ.
Rules we script around
Regulations for property maintenance companies.
General information, not legal advice.
- NZ: each task follows its own trade rule: LBP for restricted building work, PGDB, EWRB, and SARNZ certificates for scaffolds of 5 m or more
- NZ rentals: ceiling and underfloor insulation is compulsory, installed to NZS 4246:2016Source
- NZ: IPP3A indirect-collection notices apply when property managers supply tenant detailsSource
FAQ
Property maintenance companies: questions.
What does FirstVoice do with urgent calls for property maintenance companies?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For property maintenance companies that usually means calls like no water, power or heating; security issue; active leak. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, simPRO, Xero and Tradify.
How much does an AI receptionist cost for property maintenance companies?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for property maintenance companies
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.