Where your data goes
- During a call: the audio is processed in real time by the AI provider that powers the conversation, so it can understand the caller and reply. They don't keep a copy of it, and don't use it to train their models.
- After a call: the recording, transcript and summary are stored in New Zealand, on infrastructure we run ourselves, and shown in your dashboard. Only you and the people you give a login to can see them.
- Connected apps: if you connect a calendar, CRM or industry app, the booking or call details are sent to that app.
- Another region if you prefer: we can keep your data in another region instead, such as Australia, if that suits your business or your customers better.
- Never sold: your call data is yours. We never sell it or share it with anyone you haven't connected.
What we don't claim
FirstVoice isn't separately certified against SOC 2, ISO 27001 or any similar standard, and we won't imply otherwise. What we can tell you is specific and checkable: your recordings and transcripts sit in New Zealand (or the region you choose), you decide how long they stay, and you can take them with you whenever you want.
Your controls
- Choose how long recordings are kept, from a day up to two years.
- Switch call recording off.
- Have personal details redacted from transcripts.
- Export recordings and transcripts whenever you like.
Being honest with callers
- If a caller asks whether they're talking to a person, FirstVoice tells them it's an AI assistant.
- Outbound speed-to-lead calls say up front that it's an AI assistant calling about their enquiry.
- Callers can be told that calls are recorded, and we help you word this for your business.
- FirstVoice won't give medical, legal or financial advice, and directs emergencies to 111.
- It never asks callers for card numbers over the phone.
New Zealand Privacy Act 2020
We handle personal information in line with the Information Privacy Principles in the Privacy Act 2020. Call recordings and transcripts are held in New Zealand by default, so they aren't subject to an overseas disclosure. If you ask us to store them in another region, we'll talk you through what that means. You can ask to access or correct personal information we hold by emailing akaash@firstvoice.co.nz.
Read our full privacy policy. This page is a plain-English summary, not legal advice.