Trades & home services
AI receptionist for roofers
The short answer
Last updated
For roofers
You can't answer from the roof. After a storm, everyone's calling at once.
Roofing runs on the weather. One big storm brings a morning full of leak calls, and every wet day means ringing customers to move jobs.
- You can't safely answer the phone on a roof
- After a storm, dozens of leak calls arrive at once and need sorting by how bad they are
- Rain, wind or a wet roof means constant rescheduling calls
- Callers can't tell you where the water is getting in
How FirstVoice fixes it
FirstVoice answers every call, sorts real leaks from quote requests, and handles the "weather permitting" calls.
- Asks if water is coming in right now, and where
- Tells callers to keep clear of a sagging ceiling, and flags active leaks to you straight away
- Records the roof type, storeys, access and any insurer and claim number
- Can text a link for photos, so you can see the damage before you go
- Moves jobs when the weather turns, and texts customers their new time
Try it
Ring a roofing business and hear it answer.
Play a customer calling Topside Roofing. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: roofing
Ring Topside Roofing, an example roofing business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
- “Water's coming through the ceiling”
- “Can I get a quote for a re-roof?”
- “Some roofing iron lifted in the wind”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Topside Roofing is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls roofers get, answered.
Answered day or night, with the caller's details sent straight to you.
- Roof leak repair
- Re-roof quote
- Spouting replacement
- Pre-purchase roof inspection
- Storm damage or insurance claim
- Roof painting or moss treatment
- Skylight install
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Active leak into a ceiling (risk of collapse or reaching electrics).
- Storm-lifted roofing iron (danger to the public).
- Tree fallen on the roof.
Software
Works with Fergus, ServiceM8, Xero, Quotient and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Xero
Syncs every callCan create or update a Xero contact record straight from the call using Xero's public API (Xero has no scheduling/availability of its own).
How it connects to XeroQuotient
Connects via automationFirstVoice can pass quote-request leads and enquiries into Quotient via Zapier or Make automations, using Quotient's own official webhooks and integration listings.
How it connects to Quotient
Also: Tradify, AroFlo, NextMinute.
What a missed call is worth
Typical prices for roofers in NZ.
What does FirstVoice do with urgent calls for roofers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For roofers that usually means calls like active leak into a ceiling, storm-lifted roofing iron and tree fallen on the roof. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, Xero, Quotient and Tradify.
How much does an AI receptionist cost for roofers?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for roofers
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.