Trades & home services
AI receptionist for heat pump and HVAC installers
The short answer
Last updated
Calls we handle
Calls heat pump and HVAC installers get, answered.
- New heat pump install quote
- Service or clean booking
- "Not heating" or error-code fault
- Ducted system quote
- Warmer Kiwi Homes grant questions
- Commercial HVAC maintenance contracts
- Ventilation systems
Urgent calls
Escalated to you.
- Smoke or burning smell from a unit: tell the caller to turn off power at the isolator.
- Suspected refrigerant leak in an enclosed space (some refrigerants are flammable).
- No heating for an elderly or medically vulnerable occupant in winter.
- Cooling failure in a server room, cool store or other commercial site.
Software
Works with ServiceM8, Fergus, Jobber, simPRO and more.
ServiceM8
Books directlyFirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call.
How it connects to ServiceM8Fergus
Syncs every callCreates jobs, enquiries and customer records straight into Fergus during the call using Fergus's public OpenAPI 3.1 API.
How it connects to FergusJobber
Syncs every callCreates jobs and client requests directly in Jobber during the call using Jobber's public GraphQL API; real-time technician-availability lookup is not confirmed.
How it connects to JobbersimPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries; a full booking view is not yet confirmed.
How it connects to simPRO
What a missed call is worth
Typical heat Pump and HVAC Installers prices in NZ.
Rules we script around
Regulations for heat pump and HVAC installers.
General information, not legal advice.
- NZ: WorkSafe says hydrocarbon-refrigerant systems must be designed and installed for those refrigerants to AS/NZS 5149:2016, and retrofitting one is unsafe unless the system is redesignedSource
- NZ: Cool-Safe runs refrigerant stewardship and lists accredited techniciansSource
- NZ: EWRB registration covers the electrical connection
- NZ grants: Warmer Kiwi Homes offers "up to 90% off heating for eligible households"Source
Australia
- AU: an ARC Refrigerant Handling Licence and Refrigerant Trading Authorisation are needed
- AU QLD: mechanical services need a QBCC licence at any value
Which heat pump calls should always reach a person after hours?
You decide, but most businesses escalate smoke or a burning smell from a unit, a suspected refrigerant leak indoors, and no heating for an elderly or unwell occupant in winter. FirstVoice flags those straight away and takes routine service requests for your team to schedule.
What does FirstVoice do with urgent calls for heat pump and HVAC installers?
It flags smoke or burning smell from a unit, suspected refrigerant leak in an enclosed space (some refrigerants are flammable) and no heating for an elderly or medically vulnerable occupant in winter to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with ServiceM8?
FirstVoice can connect directly and in real time to ServiceM8 to check technician availability and create jobs and job activity notes during the call. It also works with Fergus, Jobber, simPRO and Xero.
How much does an AI receptionist cost for heat pump and HVAC installers?
Connecting ServiceM8 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.