Trades & home services
AI receptionist for heat pump and HVAC installers
The short answer
Last updated
For heat pump and HVAC installers
Winter hits. Every heat pump in town breaks at once.
Heat pump businesses get slammed when the cold arrives, just as the crew is booked out on installs. The calls are vague and urgent, and many come from landlords who need a room heated to meet the rental rules.
- The winter rush fills your phone while you're on installs
- "It's making a noise" doesn't tell you whether it's a quick fix or a real fault
- Landlords and property managers ring about rentals that need heating fixed fast
- You spend phone time explaining grants and who qualifies
How FirstVoice fixes it
FirstVoice answers through the rush, gets the unit details up front, and books the job in the right order.
- Asks the brand, model and any error code or flashing light
- Asks whether it's owned or rented, and takes the landlord or property manager's details
- Separates new install quotes from service and fault calls
- Tells anyone reporting smoke or a burning smell to turn the unit off at the isolator and ring 111 if there's fire
- Flags no heating for an elderly or unwell person in winter as urgent
Try it
Ring a heat pump business and hear it answer.
Play a customer calling Southerly Heat Pumps. Ask for a quote, book a job, describe something urgent, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: heat pump
Ring Southerly Heat Pumps, an example heat pump business, and play a customer. Hear how Mark handles it, right here in your browser.
Try saying
- “Our heat pump isn't heating”
- “How much for a new heat pump in the lounge?”
- “Can I book a service and clean?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Southerly Heat Pumps is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls heat pump and HVAC installers get, answered.
Answered day or night, with the caller's details sent straight to you.
- New heat pump install quote
- Service or clean booking
- "Not heating" or error-code fault
- Ducted system quote
- Warmer Kiwi Homes grant questions
- Commercial HVAC maintenance contracts
- Ventilation systems
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Smoke or burning smell from a unit: tell the caller to turn off power at the isolator.
- Suspected refrigerant leak in an enclosed space (some refrigerants are flammable).
- No heating for an elderly or medically vulnerable occupant in winter.
- Cooling failure in a server room, cool store or other commercial site.
Software
Works with Fergus, ServiceM8, Jobber, simPRO and more.
Fergus
Books directlyYes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar.
How it connects to FergusServiceM8
Books directlyYes. FirstVoice connects straight to ServiceM8, recognises returning customers, creates the job and puts it in the schedule during the call.
How it connects to ServiceM8Jobber
Syncs every callCreates jobs and client requests directly in Jobber during the call using Jobber's public GraphQL API.
How it connects to JobbersimPRO
Syncs every callSends calls into simPRO as leads, jobs and schedule entries.
How it connects to simPRO
What a missed call is worth
Typical prices for heat pump and HVAC installers in NZ.
Rules we script around
Regulations for heat pump and HVAC installers.
General information, not legal advice.
- NZ: WorkSafe says hydrocarbon-refrigerant systems must be designed and installed for those refrigerants to AS/NZS 5149:2016, and retrofitting one is unsafe unless the system is redesignedSource
- NZ: Cool-Safe runs refrigerant stewardship and lists accredited techniciansSource
- NZ: EWRB registration covers the electrical connection
- NZ grants: Warmer Kiwi Homes offers "up to 90% off heating for eligible households"Source
Which heat pump calls should always reach a person after hours?
You decide, but most businesses escalate smoke or a burning smell from a unit, a suspected refrigerant leak indoors, and no heating for an elderly or unwell occupant in winter. FirstVoice flags those straight away and takes routine service requests for your team to schedule.
What does FirstVoice do with urgent calls for heat pump and HVAC installers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For heat pump and HVAC installers that usually means calls like smoke or burning smell from a unit, suspected refrigerant leak in an enclosed space and no heating for an elderly or medically vulnerable occupant in winter. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Fergus?
Yes. FirstVoice connects straight to Fergus, finds returning customers, creates the enquiry or job and books it into your Fergus calendar. It also works with ServiceM8, Jobber, simPRO and Xero.
How much does an AI receptionist cost for heat pump and HVAC installers?
Connecting Fergus is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for heat pump and HVAC installers
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.