How it works
How FirstVoice works
The short answer
Last updated
Setup
From first call to live, usually within a week.
- Step 1
Tell us about your business
A 30-minute call covering your services, prices, hours, service area, FAQs, booking rules and what counts as urgent.
- Step 2
We build your receptionist
We set up the voice, greeting and call scripts, load your business knowledge and connect your calendar or software.
- Step 3
We test it with you
We run test calls together and adjust the wording until it sounds like your business and handles your common calls.
- Step 4
Forward your calls and go live
Forward your existing number, or use a new NZ number from us. Most businesses are live within a week.
- Step 5
We keep improving it
We review calls, update scripts as your business changes and include script updates in every plan.
On every call
What happens when someone rings.
- 1Answers on the first ring with your business name.
- 2Works out what the caller needs, even if they explain it in a roundabout way.
- 3Answers questions from your business knowledge: services, prices, hours and service areas.
- 4Books, reschedules or cancels appointments in your calendar or software, or takes a detailed message.
- 5Flags urgent calls to you straight away, or transfers them live on Growth and Scale.
- 6Texts the caller a confirmation or your booking link.
- 7Sends you a summary of the call, with the transcript and recording in your dashboard.
Your number
Keep your number, or get a new one.
Forward your existing number
Choose which calls go to FirstVoice:
- All calls, all the time
- Only when you're busy or don't answer
- Only after hours and on weekends
Use a new NZ number
Great for ads, a new location or a dedicated booking line. It works from day one.
Integrations
How FirstVoice connects to your software.
Not every app allows the same connection, so every integration page tells you exactly which of these applies.
- Books directly
Checks availability and books during the call.
- Syncs every call
Creates the enquiry, job or lead, with notes, as the call is handled.
- Connects via automation
Sends each call into the app through our automation workflows.
- Sends enquiries
Delivers a structured call summary into the app's enquiries inbox.
- Partner access
Direct connection depends on the vendor's partner programme. Calls are captured and summarised in the meantime.
- Works alongside
Texts callers your booking link and emails you a summary of every call.
Safety
Built to hand over when it should.
Urgent calls go to you
We agree the urgent situations for your business, like a burst pipe or a gas smell, and how you want to be reached.
No advice it shouldn't give
It won't give medical, legal or financial advice. Emergencies are directed to 111.
Honest about being AI
If a caller asks, it says it's an AI assistant. Recordings can be switched off or kept only as long as you choose.
FAQ
Questions about setup.
Still wondering? Call 09 888 5159 and ask our AI receptionist, or book a demo.
Do I need any technical knowledge?
No. We do the setup, testing and ongoing script changes. You tell us how your business works and approve how the receptionist sounds.
How does call forwarding work?
Your phone provider lets you forward calls to another number, either always or only when you're busy, don't answer or can't be reached. You forward to your FirstVoice number, and we help you set it up.
Will callers know it's an AI?
FirstVoice speaks naturally, and if a caller asks whether they're talking to a person, it tells them it's an AI assistant. Being upfront builds trust and keeps you on the right side of NZ consumer law.
What if it can't answer a question?
It takes a detailed message, tells the caller someone will get back to them, and sends you the summary. We then add the answer to its knowledge so it can handle the question next time.
Can I change what it says?
Yes. Script and knowledge updates are included in every plan: 1 a month on Starter, 3 on Growth and unlimited on Scale.
Hear your own AI receptionist before you commit.
Book a 30-minute call. We'll set up a sample receptionist for your business so you can ring it yourself.
From $297 a month · Setup included · Month-to-month · 7-day free trial