Firstvoice AI Limited is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We have adopted the Information Privacy Principles (IPPs) contained in the Privacy Act 2020 (New Zealand). These principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Information Privacy Principles may be obtained from the Office of the Privacy Commissioner at https://www.privacy.org.nz/.

What Is Personal Information and Why Do We Collect It?

Personal Information is information about an identifiable individual. Examples of Personal Information we collect include names, email addresses, phone numbers, business details, call recordings, call transcripts, and appointment information.

This Personal Information is obtained in many ways including, but not limited to:

• Website forms and booking forms

• AI phone calls and voice interactions

• Call recordings and call summaries

• Email correspondence

• CRM systems and workflow automations

• Cookies, analytics tools, and UTM parameters

• Third-party platforms and integrations

We do not guarantee the privacy policies or data handling practices of authorised third parties.

We collect your Personal Information for the primary purpose of:

• Providing AI-powered call answering, call handling, and appointment setting services

• Sending and receiving AI phone calls on your behalf

• Managing bookings, follow-ups, and service requests

• Providing marketing, reporting, and analytics services

• Improving and monitoring AI system performance

• Communicating with you about our services

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may opt out of marketing communications at any time by contacting us in writing.

Where reasonable and practicable, we will explain why we are collecting the information and how it will be used at the time of collection.

AI, Automation, and Call Recording Disclosure

By engaging with Firstvoice services, you acknowledge and agree that:

• Calls may be answered or handled by AI voice agents

• Calls may be recorded, transcribed, summarised, and analysed

• AI systems may process Personal Information to perform requested services

• AI outputs are generated automatically and may not always be error-free

We take reasonable steps to ensure transparency, accuracy, and safety, however AI-generated responses, call summaries, and automated actions should not be relied upon as legal, medical, financial, or professional advice.

Firstvoice is not responsible for decisions made solely based on AI outputs without human review.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your Personal Information, please contact us at:

Firstvoice AI Limited
New Zealand
Email: akaash@firstvoice.co.nz