Health & medical
AI receptionist for urgent care clinics
The short answer
Last updated
Calls we handle
Calls urgent care clinics get, answered.
- "What's the wait time right now?"
- Opening hours and location
- "Do you treat ACC injuries / is it free for under-14s?"
- Fees for non-enrolled or visiting patients
- X-ray on site
- Booking a timed slot where offered
- Follow-up dressing or suture-removal appointments
Urgent calls
Escalated to you.
- Any life-threatening description: tell the caller to call 111 (AU 000) immediately. The AI must never estimate severity.
Software
Works with Indici, Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft).
Indici
Sends enquiriesWorks alongside indici; a direct integration would require a partnership conversation with Valentia Technologies.
How it connects to IndiciMedtech Evolution / Medtech32
Partner accessOnce approved as a Medtech ALEX API partner, we can look up patients and pull clinical documents for context on a call, though live appointment booking or note write-back is not yet confirmed through this API.
How it connects to Medtech Evolution / Medtech32Best Practice (Bp Premier / Bp Omni)
Partner accessOnce approved as a Bp Partner Network member, FirstVoice can write appointments into Best Practice the way HotDoc and HealthEngine already do.
How it connects to Best Practice (Bp Premier / Bp Omni)MedicalDirector (Helix / Clinical / PracSoft)
Partner accessOnce approved for the MedicalDirector Helix FHIR API, reads appointment slots and creates or cancels bookings directly.
How it connects to MedicalDirector (Helix / Clinical / PracSoft)
What a missed call is worth
Typical prices for urgent care clinics in NZ.
Rules we script around
Regulations for urgent care clinics.
General information, not legal advice.
- Same doctor rules as GPs.Source
- The HDC Code Right 4 (services of an appropriate standard) and Right 6 (right to be fully informed) are relevant to scripting what the AI says about waits and fees.Source
Australia
- AU: Ahpra rules as for GPs.
What does FirstVoice do with urgent calls for urgent care clinics?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For urgent care clinics that usually means calls like any life-threatening description. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Indici?
Works alongside indici; a direct integration would require a partnership conversation with Valentia Technologies. It also works with Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni) and MedicalDirector (Helix / Clinical / PracSoft).
How much does an AI receptionist cost for urgent care clinics?
Connecting Indici is included from Growth at $597 a month. Starter is $297 a month with calendar booking.