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FirstVoice AI

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Health & medical

AI receptionist for urgent care clinics

The short answer

FirstVoice answers calls for urgent care clinics 24/7, including "What's the wait time right now?", opening hours and location and "Do you treat ACC injuries / is it free for under-14s?". It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

Calls we handle

Calls urgent care clinics get, answered.

Answered day or night, with the caller's details sent straight to you.

  • "What's the wait time right now?"
  • Opening hours and location
  • "Do you treat ACC injuries / is it free for under-14s?"
  • Fees for non-enrolled or visiting patients
  • X-ray on site
  • Booking a timed slot where offered
  • Follow-up dressing or suture-removal appointments

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Any life-threatening description: tell the caller to call 111 immediately. The AI must never estimate severity.

Software

Works with Indici, Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft).

What a missed call is worth

Typical prices for urgent care clinics in NZ.

$90-$150 per non-enrolled visit

Estimate

Missed-call calculator

Rules we script around

Regulations for urgent care clinics.

General information, not legal advice.

  • Same doctor rules as GPs.Source
  • The HDC Code Right 4 (services of an appropriate standard) and Right 6 (right to be fully informed) are relevant to scripting what the AI says about waits and fees.Source

FAQ

Urgent care clinics: questions.

What does FirstVoice do with urgent calls for urgent care clinics?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For urgent care clinics that usually means calls like any life-threatening description. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Indici?

Works alongside indici; a direct integration would require a partnership conversation with Valentia Technologies. It also works with Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni) and MedicalDirector (Helix / Clinical / PracSoft).

How much does an AI receptionist cost for urgent care clinics?

Connecting Indici is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for urgent care clinics

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.