Health & medical
AI receptionist for private medical specialists
The short answer
Last updated
Calls we handle
Calls private medical specialists get, answered.
Answered day or night, with the caller's details sent straight to you.
- "I have a referral, how do I book?"
- Wait-list position
- Consultation fees and health-insurer (Southern Cross / nib) prior approval
- Pre-procedure instructions
- Rescheduling
- GP practices sending referrals
- Requests for letters and reports
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Post-operative complications (fever, bleeding, wound problems): on-call registrar or 111 per the clinic's protocol
- Deteriorating symptoms while waitlisted: human callback the same day
Software
Works with Medtech Evolution / Medtech32, Gentu, Genie Solutions, Clinic to Cloud and more.
Medtech Evolution / Medtech32
Partner accessFirstVoice can connect to Medtech through Medtech's partner programme. Until that's in place, it answers your calls, takes requests and passes everything to your team.
How it connects to Medtech Evolution / Medtech32Gentu
Partner accessFor specialist practices on Gentu, FirstVoice can pursue Magentus's Developer Partner programme to integrate booking and patient data, pending approval and AU data-residency requirements.
How it connects to GentuGenie Solutions
Partner accessA partner integration with Genie Solutions may be possible through Magentus's developer-partner programme, subject to their approval process.
Clinic to Cloud
Works alongsideWorks alongside Clinic to Cloud: FirstVoice texts callers your booking link and emails the practice a summary of every call.
Also: MyPractice.
What a missed call is worth
Typical prices for private medical specialists in NZ.
Rules we script around
Regulations for private medical specialists.
General information, not legal advice.
- MCNZ advertising and AI statements apply.Source
FAQ
Private medical specialists: questions.
What does FirstVoice do with urgent calls for private medical specialists?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For private medical specialists that usually means calls like post-operative complications and deteriorating symptoms while waitlisted. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Medtech Evolution / Medtech32?
FirstVoice can connect to Medtech through Medtech's partner programme. Until that's in place, it answers your calls, takes requests and passes everything to your team. It also works with Gentu, Genie Solutions, Clinic to Cloud and MyPractice.
How much does an AI receptionist cost for private medical specialists?
Connecting Medtech Evolution / Medtech32 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for private medical specialists
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.