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FirstVoice AI

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Health & medical

AI receptionist for private medical specialists

The short answer

FirstVoice answers calls for private medical specialists 24/7, including wait-list position, consultation fees and health-insurer prior approval and pre-procedure instructions. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

Calls we handle

Calls private medical specialists get, answered.

  • "I have a referral, how do I book?"
  • Wait-list position
  • Consultation fees and health-insurer (Southern Cross / nib) prior approval
  • Pre-procedure instructions
  • Rescheduling
  • GP practices sending referrals
  • Requests for letters and reports

Urgent calls

Escalated to you.

  • Post-operative complications (fever, bleeding, wound problems): on-call registrar or 111 per the clinic's protocol
  • Deteriorating symptoms while waitlisted: human callback the same day

Software

Works with Medtech Evolution / Medtech32, Gentu, Genie Solutions, Clinic to Cloud and more.

  • Medtech Evolution / Medtech32

    Partner access

    Once approved as a Medtech ALEX API partner, we can look up patients and pull clinical documents for context on a call, though live appointment booking or note write-back is not yet confirmed through this API.

    How it connects to Medtech Evolution / Medtech32

  • Gentu

    Partner access

    For specialist practices on Gentu, FirstVoice can pursue Magentus's Developer Partner programme to integrate booking and patient data, pending approval and AU data-residency requirements.

    How it connects to Gentu

  • Genie Solutions

    Partner access

    A partner integration with Genie Solutions may be possible through Magentus's developer-partner programme, subject to their approval process — not yet confirmed for FirstVoice.

  • Clinic to Cloud

    Works alongside

    Works alongside Clinic to Cloud: FirstVoice texts callers your booking link and emails the practice a summary of every call.

Also: MyPractice.

What a missed call is worth

Typical prices for private medical specialists in NZ.

$250-$450 first consultation

Estimate

Missed-call calculator

Rules we script around

Regulations for private medical specialists.

General information, not legal advice.

  • MCNZ advertising and AI statements apply.Source
Australia
  • AU: Ahpra testimonial ban applies.
  • AU platform: Gentu (Magentus, an Australian company, not an NZ product as listed in the brief) limits its partner API to organisations "registered and operating in Australia".

FAQ

Private medical specialists: questions.

What does FirstVoice do with urgent calls for private medical specialists?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For private medical specialists that usually means calls like post-operative complications and deteriorating symptoms while waitlisted. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Medtech Evolution / Medtech32?

Once approved as a Medtech ALEX API partner, we can look up patients and pull clinical documents for context on a call, though live appointment booking or note write-back is not yet confirmed through this API. It also works with Gentu, Genie Solutions, Clinic to Cloud and MyPractice.

How much does an AI receptionist cost for private medical specialists?

Connecting Medtech Evolution / Medtech32 is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for private medical specialists.

Book a free demoOr call 09 888 5159