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FirstVoice AI

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Health & medical

AI receptionist for home care and disability support providers

The short answer

FirstVoice answers calls for home care and disability support providers 24/7, including carer running late or not arrived, shift changes and cancellations and family members checking on visits. It books into splose and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Book a free demoCall our AI receptionist 09 888 5159

Last updated

Calls we handle

Calls home care and disability support providers get, answered.

  • Carer running late or not arrived
  • New-client referrals (Needs Assessment and Service Coordination (NASC), ACC, NDIS)
  • Shift changes and cancellations
  • Family members checking on visits
  • Job applicants
  • Funding or plan questions
  • After-hours coordinator requests

Urgent calls

Escalated to you.

  • Client fall, unresponsive client, or medical emergency: 111 first, then the on-call coordinator
  • Abuse or neglect disclosures and missed critical visits (medication, personal care): immediate human on-call escalation

Software

Works with splose, coreplus, ShiftCare, Brevity and more.

  • splose

    Books directly

    Books appointments straight into your splose calendar and looks up callers by phone during the call.

    How it connects to splose

  • coreplus

    Partner access

    Books appointments into coreplus in real time via its public API, once the practice completes coreplus's partner approval process.

    How it connects to coreplus

  • ShiftCare

    Works alongside

    Works alongside ShiftCare: FirstVoice logs the call and alerts the on-call coordinator while API access is verified.

    How it connects to ShiftCare

  • Brevity

    Works alongside

    Works alongside Brevity: FirstVoice logs the call and alerts the on-call coordinator.

Also: CareMaster, Lumary, VisualCare.

What a missed call is worth

Typical prices for home care and disability support providers in NZ.

$50-$70 per support hour, private. Most work is contract-funded.

Estimate

Missed-call calculator

Rules we script around

Regulations for home care and disability support providers.

General information, not legal advice.

  • NZ: The HIPC applies to agencies such as "rest homes, supported accommodation". The HDC Code covers health and disability services consumers.Source
  • Privacy Act 1988 and APPs.Source

FAQ

Home care and disability support providers: questions.

What does FirstVoice do with urgent calls for home care and disability support providers?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For home care and disability support providers that usually means calls like client fall, unresponsive client, or medical emergency; abuse or neglect disclosures and missed critical visits. Life-threatening emergencies are directed to 111.

Does FirstVoice work with splose?

Books appointments straight into your splose calendar and looks up callers by phone during the call. It also works with coreplus, ShiftCare, Brevity and CareMaster.

How much does an AI receptionist cost for home care and disability support providers?

Connecting splose is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for home care and disability support providers.

Book a free demoOr call 09 888 5159