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FirstVoice AI

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Health & medical

AI receptionist for pharmacies

The short answer

FirstVoice answers calls for pharmacies 24/7, including "Is my prescription ready?", stock checks and flu and COVID vaccination bookings. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Book a free demoCall our AI receptionist 09 888 5159

Last updated

How it works for pharmacies

"Is my script ready?" answered, so your pharmacists can keep dispensing.

Prescription-status and stock calls take up a big share of a pharmacy's phone time. FirstVoice takes those calls, books vaccinations, and makes sure anything clinical reaches a pharmacist.

  1. Takes prescription-status questions and passes them to staff, so the patient gets a callback instead of an engaged tone
  2. Books flu, COVID and other vaccination appointments
  3. Answers questions about opening hours, deliveries and services from the information you give us
  4. Never answers dosing or medicine-interaction questions, and transfers those calls live to a pharmacist
  5. Tells anyone describing a suspected overdose, poisoning or severe allergic reaction to ring 111

Calls we handle

Calls pharmacies get, answered.

  • "Is my prescription ready?"
  • Stock checks
  • Flu and COVID vaccination bookings
  • Opening hours, including after-hours pharmacies
  • Prescription co-payment and repeat questions
  • Delivery requests
  • Travel health or specialist service appointments

Urgent calls

Escalated to you.

  • Suspected overdose, poisoning, or a severe allergic reaction to a medicine: 111

Software

Works with Toniq, Fred Dispense, MedAdvisor, Minfos.

  • Toniq

    Works alongside

    Works alongside Toniq as a front-of-house AI receptionist for pharmacy enquiries while dispensing stays in Toniq.

    How it connects to Toniq

  • Fred Dispense

    Works alongside

    Works alongside Fred Dispense: FirstVoice logs the call and follows up.

  • MedAdvisor

    Works alongside

    Works alongside MedAdvisor: FirstVoice logs the call and the pharmacy team follows up.

  • Minfos

    Works alongside

    Minfos doesn't currently expose a public booking or lookup API, so our receptionist works alongside Minfos rather than integrating directly with it.

What a missed call is worth

Typical prices for pharmacies in NZ.

Standard prescription co-payment $5 per item; service appointments such as vaccination low value ($0-$60)

Source

Missed-call calculator

Rules we script around

Regulations for pharmacies.

General information, not legal advice.

  • Pharmacists are named in the HIPC scope.Source
  • ASA Code Rule 2(f), read with Medicines Act s58, prohibits testimonials suggesting a medicine beneficially affected someone's health. Patient testimonials are not permitted in direct-to-consumer prescription medicine advertising.Source
Australia
  • AU: Pharmacists are Ahpra-regulated. Prescription-only medicines cannot be advertised to the public (TGA).

FAQ

Pharmacies: questions.

What does FirstVoice do with urgent calls for pharmacies?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For pharmacies that usually means calls like suspected overdose, poisoning, or a severe allergic reaction to a medicine. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Toniq?

Works alongside Toniq as a front-of-house AI receptionist for pharmacy enquiries while dispensing stays in Toniq. It also works with Fred Dispense, MedAdvisor and Minfos.

How much does an AI receptionist cost for pharmacies?

Starter is $297 a month with calendar booking and setup included.

Hear an AI receptionist set up for pharmacies.

Book a free demoOr call 09 888 5159