Health & medical
AI receptionist for pharmacies
The short answer
Last updated
How it works for pharmacies
"Is my script ready?" answered, so your pharmacists can keep dispensing.
Prescription-status and stock calls take up a big share of a pharmacy's phone time. FirstVoice takes those calls, books vaccinations, and makes sure anything clinical reaches a pharmacist.
- Takes prescription-status questions and passes them to staff, so the patient gets a callback instead of an engaged tone
- Books flu, COVID and other vaccination appointments
- Answers questions about opening hours, deliveries and services from the information you give us
- Never answers dosing or medicine-interaction questions, and transfers those calls live to a pharmacist
- Tells anyone describing a suspected overdose, poisoning or severe allergic reaction to ring 111
Calls we handle
Calls pharmacies get, answered.
Answered day or night, with the caller's details sent straight to you.
- "Is my prescription ready?"
- Stock checks
- Flu and COVID vaccination bookings
- Opening hours, including after-hours pharmacies
- Prescription co-payment and repeat questions
- Delivery requests
- Travel health or specialist service appointments
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Suspected overdose, poisoning, or a severe allergic reaction to a medicine: 111
Software
Works with Toniq, Fred Dispense, MedAdvisor, Minfos.
Toniq
Works alongsideWorks alongside Toniq as a front-of-house AI receptionist for pharmacy enquiries while dispensing stays in Toniq.
How it connects to ToniqFred Dispense
Works alongsideWorks alongside Fred Dispense: FirstVoice logs the call and follows up.
MedAdvisor
Works alongsideWorks alongside MedAdvisor: FirstVoice logs the call and the pharmacy team follows up.
Minfos
Works alongsideMinfos doesn't currently expose a public booking or lookup API, so our receptionist works alongside Minfos rather than integrating directly with it.
What a missed call is worth
Typical prices for pharmacies in NZ.
Standard prescription co-payment $5 per item; service appointments such as vaccination low value ($0-$60)
Missed-call calculatorRules we script around
Regulations for pharmacies.
General information, not legal advice.
What does FirstVoice do with urgent calls for pharmacies?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For pharmacies that usually means calls like suspected overdose, poisoning, or a severe allergic reaction to a medicine. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Toniq?
Works alongside Toniq as a front-of-house AI receptionist for pharmacy enquiries while dispensing stays in Toniq. It also works with Fred Dispense, MedAdvisor and Minfos.
How much does an AI receptionist cost for pharmacies?
Starter is $297 a month with calendar booking and setup included.
Free 2-week trial for pharmacies
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.