Health & medical
AI receptionist for cosmetic injectable clinics
The short answer
Last updated
For cosmetic injectable clinics
High-value enquiries arrive at 9pm. By morning they've booked elsewhere.
Injectable clients see your ads in the evening and often ring more than one clinic. They need a consultation first, and some calls after treatment need a clinician fast.
- Leads from Facebook and Instagram arrive after hours and go cold by morning
- "How much per area?" callers leave when nobody answers
- Callers expect to book treatment straight away and don't realise a consultation comes first
- A worried call after treatment has to reach the right person quickly
How FirstVoice fixes it
FirstVoice answers every enquiry, books the consultation, and makes sure any concern after treatment reaches a clinician straight away.
- Books consultations, and explains why one is needed before treatment
- Answers general questions from the information you give us, without discounts, testimonials or promised results
- Takes top-up and review bookings for existing clients
- Transfers concerns after filler, like blanching, severe pain or colour change, live to the injector
- Tells anyone with vision changes or trouble breathing to ring 111
Try it
Ring a cosmetic clinic and hear it answer.
Play a patient calling Luma Aesthetics. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: cosmetic
Ring Luma Aesthetics, an example cosmetic clinic, and play a patient. Hear how Sarah handles it, right here in your browser.
Try saying
- “I'd like to book a consultation”
- “I had filler yesterday and it's quite swollen”
- “Do you have any specials on at the moment?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Luma Aesthetics is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls cosmetic injectable clinics get, answered.
Answered day or night, with the caller's details sent straight to you.
- Consultation bookings
- Price enquiries (per area or syringe)
- Review or top-up appointments
- Post-treatment concerns (swelling, bruising)
- Promotions and packages
- Rescheduling
- Leads from Facebook and Instagram ads
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Signs of vascular occlusion after filler (blanching, severe pain, skin colour change), vision change after facial filler, or anaphylaxis: immediate injector contact and 111
- Vision change after facial filler is an emergency
Software
Works with Cliniko, Pabau, Zenoti, Aesthetic Record and more.
Cliniko
Books directlyYes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko.
How it connects to ClinikoPabau
Books directlyBooks appointments straight into Pabau during the call and logs new leads, using Pabau's own open API.
How it connects to PabauZenoti
Books directlyBooks appointments straight into Zenoti and looks up callers by phone during the call, using Zenoti's public API.
How it connects to ZenotiAesthetic Record
Syncs every callSends new leads straight into Aesthetic Record via its Leads API after the call.
What a missed call is worth
Typical prices for cosmetic injectable clinics in NZ.
Rules we script around
Regulations for cosmetic injectable clinics.
General information, not legal advice.
- NZ: The MCNZ cosmetic procedures statement (2017) says advertising "must not glamorise" or create unrealistic expectations.Source
- Doctor testimonials are banned.Source
- ASA Code Rule 2(f) and Medicines Act s58 apply.Source
- TGA: cosmetic injectables are prescription-only and cannot be advertised to the public, including through testimonials, before-and-after photos, price lists, or nicknames and hashtags that imply the product.Source
FAQ
Cosmetic injectable clinics: questions.
Is an AI receptionist a good fit for a cosmetic injectables clinic?
Often, because many enquiries arrive in the evening and a quick reply matters for consultations. FirstVoice books consultations, answers the price and availability questions you approve, and gets post-treatment concerns to your injector straight away. It doesn't discuss whether a treatment suits someone; that stays with your clinician.
What does FirstVoice do with urgent calls for cosmetic injectable clinics?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For cosmetic injectable clinics that usually means calls like signs of vascular occlusion after filler, vision change after facial filler, or anaphylaxis; vision change after facial filler is an emergency. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Cliniko?
Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko. It also works with Pabau, Zenoti, Aesthetic Record and Timely.
How much does an AI receptionist cost for cosmetic injectable clinics?
Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for cosmetic injectable clinics
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.