Health & medical
AI receptionist for veterinary clinics
The short answer
Last updated
For veterinary clinics
"Is this an emergency?" Your team shouldn't be the only ones answering.
Vet teams spend hours on the phone helping owners work out whether it's an emergency, on top of vaccinations, desexing and prescription calls. After hours, worried owners need to reach the right vet fast.
- Vet nurses are stuck on the phone instead of with animals
- Routine calls about vaccinations, desexing and repeat meds pile up
- After-hours owners don't know where to go
- Owners ring to ask what the after-hours fee will be
How FirstVoice fixes it
FirstVoice handles routine calls, and makes sure urgent calls reach your on-call vet or the right emergency clinic.
- Asks the species, breed and age, what happened and when
- For poisoning, asks what was eaten and how much, including chocolate, rat bait or 1080
- Transfers urgent calls live to your on-call vet, or gives the address of the after-hours clinic
- Books vaccinations, desexing and check-ups, and takes repeat medication requests
- Explains your after-hours fees from the information you give us
Try it
Ring a veterinary clinic and hear it answer.
Play a patient calling Kiwi Paws Vet Clinic. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: veterinary
Ring Kiwi Paws Vet Clinic, an example veterinary clinic, and play a patient. Hear how Sarah handles it, right here in your browser.
Try saying
- “My dog ate some chocolate”
- “I need to book my cat's vaccinations”
- “Can I reorder my dog's prescription food?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Kiwi Paws Vet Clinic is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls veterinary clinics get, answered.
Answered day or night, with the caller's details sent straight to you.
- Sick or injured pet: "can I come in today?"
- Vaccination and desexing bookings
- Prescription food and medication reorders
- Consultation price
- After-hours emergency routing
- Pet insurance queries
- Test results callbacks
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Poisoning (such as chocolate, 1080 or rat bait), hit by a car, breathing difficulty, bloat, prolonged seizures, or difficult birth: direct to the clinic's on-call vet or the local after-hours animal emergency centre immediately
Software
Works with ezyVet, Provet Cloud, RxWorks, Vetstoria and more.
ezyVet
Partner accessCan integrate with ezyVet's practice management system via its official partner API once approved by IDEXX/ezyVet's partnerships team.
How it connects to ezyVetProvet Cloud
Partner accessProvet Cloud publishes a public API reference, but getting production access requires submitting a request form and sandbox approval — not self-serve.
How it connects to Provet CloudRxWorks
Partner accessRxWorks integration requires applying to the Covetrus Connect partner programme; there is no public self-serve API today.
How it connects to RxWorksVetstoria
Partner accessA Vetstoria partnership could be a single route into many vet practice systems.
Also: VetlinkPRO.
What a missed call is worth
Typical prices for veterinary clinics in NZ.
$50-$80 standard consultation; after-hours fees much higher, e.g. $180 for 8pm-8am
Missed-call calculatorRules we script around
Regulations for veterinary clinics.
General information, not legal advice.
- The HIPC covers human health information, so for vets the general Privacy Act 2020 IPPs apply to owners' personal information.Source
FAQ
Veterinary clinics: questions.
Can an AI receptionist tell a routine vet booking from a pet emergency?
It recognises the emergency signs you set, such as poisoning, breathing difficulty, bloat or a pet hit by a car, and directs the caller to your on-call vet or the nearest after-hours animal emergency centre straight away. It doesn't assess the animal. Routine calls like vaccinations and desexing are booked or passed to your team.
Will pet owners mind talking to an AI?
Anxious owners mostly want to reach someone fast, and that's what matters. FirstVoice answers straight away, sends urgent calls to your team and takes routine bookings and food reorder requests. Keep a clear way through to a person, and start with overflow and after-hours calls if your clients are wary.
What does FirstVoice do with urgent calls for veterinary clinics?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For veterinary clinics that usually means calls like poisoning, hit by a car, breathing difficulty, bloat, prolonged seizures, or difficult birth. Life-threatening emergencies are directed to 111.
Does FirstVoice work with ezyVet?
Can integrate with ezyVet's practice management system via its official partner API once approved by IDEXX/ezyVet's partnerships team. It also works with Provet Cloud, RxWorks, Vetstoria and VetlinkPRO.
How much does an AI receptionist cost for veterinary clinics?
Connecting ezyVet is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for veterinary clinics
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.