Health & medical
AI receptionist for veterinary clinics
The short answer
Last updated
Calls we handle
Calls veterinary clinics get, answered.
- Sick or injured pet: "can I come in today?"
- Vaccination and desexing bookings
- Prescription food and medication reorders
- Consultation price
- After-hours emergency routing
- Pet insurance queries
- Test results callbacks
Urgent calls
Escalated to you.
- Poisoning (such as chocolate, 1080 or rat bait), hit by a car, breathing difficulty, bloat, prolonged seizures, or difficult birth: direct to the clinic's on-call vet or the local after-hours animal emergency centre immediately
- Human 111 / 000 applies only if a person is injured, for example by a dog bite
Software
Works with ezyVet, Provet Cloud, RxWorks, Vetstoria and more.
ezyVet
Partner accessCan integrate with ezyVet's practice management system via its official partner API once approved by IDEXX/ezyVet's partnerships team.
How it connects to ezyVetProvet Cloud
Partner accessProvet Cloud publishes a public API reference, but getting production access requires submitting a request form and sandbox approval — not self-serve.
How it connects to Provet CloudRxWorks
Partner accessRxWorks integration requires applying to the Covetrus Connect partner programme; there is no public self-serve API today.
How it connects to RxWorksVetstoria
Partner accessA Vetstoria partnership could be a single route into many vet practice systems, but this is not yet confirmed and there is no public API.
Also: VetlinkPRO.
What a missed call is worth
Typical veterinary Clinics prices in NZ.
$50-$80 standard consultation; after-hours fees much higher, e.g. $180 for 8pm-8am
Missed-call calculatorRules we script around
Regulations for veterinary clinics.
General information, not legal advice.
- The HIPC covers human health information, so for vets the general Privacy Act 2020 IPPs apply to owners' personal information.Source
Australia
- AU: Vets are regulated by state and territory boards, not Ahpra, so Ahpra advertising rules do not apply. The Privacy Act 1988 applies if the practice is an APP entity.
FAQ
Veterinary Clinics: questions.
Can an AI receptionist tell a routine vet booking from a pet emergency?
It recognises the emergency signs you set, such as poisoning, breathing difficulty, bloat or a pet hit by a car, and directs the caller to your on-call vet or the nearest after-hours animal emergency centre straight away. It doesn't assess the animal. Routine calls like vaccinations and desexing are booked or passed to your team.
Will pet owners mind talking to an AI?
Anxious owners mostly want to reach someone fast, and that's what matters. FirstVoice answers straight away, sends urgent calls to your team and takes routine bookings and food reorder requests. Keep a clear way through to a person, and start with overflow and after-hours calls if your clients are wary.
What does FirstVoice do with urgent calls for veterinary clinics?
It flags poisoning (such as chocolate, 1080 or rat bait), hit by a car, breathing difficulty, bloat, prolonged seizures, or difficult birth and human 111 / 000 applies only if a person is injured, for example by a dog bite to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with ezyVet?
Can integrate with ezyVet's practice management system via its official partner API once approved by IDEXX/ezyVet's partnerships team. It also works with Provet Cloud, RxWorks, Vetstoria and VetlinkPRO.
How much does an AI receptionist cost for veterinary clinics?
Connecting ezyVet is included from Growth at $597 a month. Starter is $297 a month with calendar booking.