Health & medical
AI receptionist for physiotherapists
The short answer
Last updated
Calls we handle
Calls physiotherapists get, answered.
- New injury booking and "do I need a GP referral for ACC?"
- ACC claim number questions
- Co-payment price
- Rescheduling or cancelling
- Specific physio or specialty (pelvic health, sports)
- Pilates or rehab class bookings
- Insurance (Southern Cross) queries
Urgent calls
Escalated to you.
- Suspected fracture with deformity, head or neck injury with neurological symptoms, or cauda equina signs (saddle numbness, loss of bladder control): 111 / ED (AU 000)
- Chest pain during exercise: 111
Software
Works with Cliniko, Halaxy, splose, PracSuite and more.
Cliniko
Books directlyBooks appointments straight into Cliniko during the call using Cliniko's public API.
How it connects to ClinikoHalaxy
Books directlyBooks appointments straight into Halaxy during the call using Halaxy's public API.
How it connects to Halaxysplose
Books directlyBooks appointments straight into your splose calendar and looks up callers by phone during the call.
How it connects to splosePracSuite
Partner accessOnce approved as a PracSuite integration partner, your AI receptionist can check real-time appointment availability and book allied health appointments directly into PracSuite.
How it connects to PracSuite
What a missed call is worth
Typical physiotherapists prices in NZ.
Rules we script around
Regulations for physiotherapists.
General information, not legal advice.
- Physiotherapists are regulated under the Health Practitioners Competence Assurance Act (HPCAA); the ASA Code applies.Source
- ACC funding rules affect what the AI can quote.
Australia
- AU: Physiotherapy Board under Ahpra, so the testimonial ban applies.
FAQ
Physiotherapists: questions.
Can a small physio clinic manage without a receptionist?
Many try, and the usual cost is missed bookings while physios are with patients. An AI receptionist answers those calls, books into Cliniko or your calendar and texts a confirmation, which is often more realistic than hiring a full-time receptionist.
Can an AI receptionist answer ACC questions for a physio clinic?
It can answer the practical ones you give it, such as whether a GP referral is needed, what to bring and what the co-payment is. It doesn't decide whether an injury is covered by ACC; those questions go to your team.
What does FirstVoice do with urgent calls for physiotherapists?
It flags suspected fracture with deformity, head or neck injury with neurological symptoms, or cauda equina signs (saddle numbness, loss of bladder control) and chest pain during exercise to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Cliniko?
Books appointments straight into Cliniko during the call using Cliniko's public API. It also works with Halaxy, splose, PracSuite and coreplus.
How much does an AI receptionist cost for physiotherapists?
Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.