Health & medical
AI receptionist for physiotherapists
The short answer
Last updated
For physiotherapists
You're with a patient. The new injury on the phone books somewhere else.
Most physio calls are new injuries or ACC questions, and they come in while you're treating. Callers who get voicemail usually try the next clinic.
- You can't answer while you're with a patient
- "Do I need a GP referral for ACC?" is asked over and over
- ACC claim numbers and co-payments tie up the phone
- Callers want a specific physio, or pelvic health, sports or Pilates classes
How FirstVoice fixes it
FirstVoice answers every call, handles the ACC questions and books the right physio.
- Tells callers they don't need a GP referral, because physios can lodge ACC claims
- Asks when and how the injury happened, which part of the body is hurt, and for any existing claim number
- Explains ACC and private fees from the information you give us
- Books with the right physio or class, and texts a confirmation
- Transfers urgent calls live to a physio, or tells the caller to ring 111 for chest pain or loss of bladder control
Try it
Ring a physiotherapy clinic and hear it answer.
Play a patient calling Motion Physio. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: physiotherapy
Ring Motion Physio, an example physiotherapy clinic, and play a patient. Hear how Sarah handles it, right here in your browser.
Try saying
- “I hurt my knee playing netball”
- “Do I need a GP referral for ACC?”
- “Can I move my appointment to Friday?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Motion Physio is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls physiotherapists get, answered.
Answered day or night, with the caller's details sent straight to you.
- New injury booking and "do I need a GP referral for ACC?"
- ACC claim number questions
- Co-payment price
- Rescheduling or cancelling
- Specific physio or specialty (pelvic health, sports)
- Pilates or rehab class bookings
- Insurance (Southern Cross) queries
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Suspected fracture with deformity, head or neck injury with neurological symptoms, or cauda equina signs (saddle numbness, loss of bladder control): 111 / ED
- Chest pain during exercise: 111
Software
Works with Cliniko, PracSuite, Halaxy, splose and more.
Cliniko
Books directlyYes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko.
How it connects to ClinikoPracSuite
Books directlyYes. FirstVoice connects straight to PracSuite, checks real availability, recognises returning patients by their phone number and books appointments during the call.
How it connects to PracSuiteHalaxy
Books directlyBooks appointments straight into Halaxy during the call using Halaxy's public API.
How it connects to Halaxysplose
Books directlyBooks appointments straight into your splose calendar and looks up callers by phone during the call.
How it connects to splose
What a missed call is worth
Typical prices for physiotherapists in NZ.
Rules we script around
Regulations for physiotherapists.
General information, not legal advice.
- Physiotherapists are regulated under the Health Practitioners Competence Assurance Act (HPCAA); the ASA Code applies.Source
- ACC funding rules affect what the AI can quote.
FAQ
Physiotherapists: questions.
Can a small physio clinic manage without a receptionist?
Many try, and the usual cost is missed bookings while physios are with patients. An AI receptionist answers those calls, books into Cliniko or your calendar and texts a confirmation, which is often more realistic than hiring a full-time receptionist.
Can an AI receptionist answer ACC questions for a physio clinic?
It can answer the practical ones you give it, such as whether a GP referral is needed, what to bring and what the co-payment is. It doesn't decide whether an injury is covered by ACC; those questions go to your team.
What does FirstVoice do with urgent calls for physiotherapists?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For physiotherapists that usually means calls like suspected fracture with deformity, head or neck injury with neurological symptoms, or cauda equina signs; chest pain during exercise. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Cliniko?
Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko. It also works with PracSuite, Halaxy, splose and coreplus.
How much does an AI receptionist cost for physiotherapists?
Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for physiotherapists
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.