Health & medical
AI receptionist for dentists
The short answer
Last updated
Calls we handle
Calls dentists get, answered.
- Toothache or broken tooth needing an emergency appointment
- Check-up and hygienist bookings
- Cost of exam, clean and fillings
- New-patient enquiries
- Recall reminders ("I got a text to book")
- Payment plans and insurer or WINZ quotes
- Rescheduling
Urgent calls
Escalated to you.
- Facial swelling with difficulty breathing or swallowing, uncontrolled bleeding, or facial trauma: 111 / 000 or ED
- Knocked-out adult tooth: same-day human callback. The time-critical instructions come from staff, not the AI.
Software
Works with Core Practice, Dental4Windows (Centaur), Dentally, EXACT (Software of Excellence) and more.
Core Practice
Partner accessFor practices on Core Practice, FirstVoice can pursue a certified partner integration for appointment booking, pending Core Practice's approval process.
How it connects to Core PracticeDental4Windows (Centaur)
Partner accessOnce certified through the Centaur Partner Network, FirstVoice can check appointment slots and book directly into Dental4Windows/Dental4Web the way other AI receptionist competitors already have.
How it connects to Dental4Windows (Centaur)Dentally
Partner accessDentally's public API reference documents reading availability, booking appointments and looking up patients by phone/email or name - but the old registry's note that new partnerships are 'currently on hold' could not be re-confirmed this pass, so treat real-world access as unconfirmed until checked directly with Dentally.
How it connects to DentallyEXACT (Software of Excellence)
Works alongsideWorks alongside EXACT: FirstVoice logs every call and follows up by text or email, since EXACT has no public developer API today.
How it connects to EXACT (Software of Excellence)
Also: Praktika.
What a missed call is worth
Typical dentists prices in NZ.
$129 average exam with bitewing X-ray; $559 routine exam, X-ray, clean and two-surface filling; hygienist about $102 for 15 minutes
Missed-call calculatorRules we script around
Regulations for dentists.
General information, not legal advice.
- NZ differs from doctors: The Dental Council advertising practice standard (1 September 2020) allows testimonials with written permission, provided they are genuine, current and typical, not exceptional.Source
- The ASA Code Rule 2(f) also applies.Source
Australia
- AU: The Ahpra testimonial ban applies to dental practitioners.
FAQ
Dentists: questions.
Can an AI receptionist handle after-hours toothache calls?
Yes. FirstVoice answers the call, takes the patient's details and symptoms, and flags it so your team can offer the first emergency slot. It texts the patient so they know what happens next. A knocked-out adult tooth gets a same-day callback from your team, and facial swelling with trouble breathing or swallowing is directed to 111.
Will patients leave our dental practice if an AI answers the phone?
Some might, if the AI feels like a wall between them and your team. Complaints mostly come from patients who can't reach a person. Use it for after-hours calls, lunch breaks and overflow, keep a clear way through to reception, and it covers the gaps instead of replacing your front desk.
What does FirstVoice do with urgent calls for dentists?
It flags facial swelling with difficulty breathing or swallowing, uncontrolled bleeding, or facial trauma and knocked-out adult tooth to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Core Practice?
For practices on Core Practice, FirstVoice can pursue a certified partner integration for appointment booking, pending Core Practice's approval process. It also works with Dental4Windows (Centaur), Dentally, EXACT (Software of Excellence) and Praktika.
How much does an AI receptionist cost for dentists?
Connecting Core Practice is included from Growth at $597 a month. Starter is $297 a month with calendar booking.