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FirstVoice AI

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Health & medical

AI receptionist for dentists

The short answer

FirstVoice answers calls for dentists 24/7, including toothache or broken tooth needing an emergency appointment, check-up and hygienist bookings and new-patient enquiries. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For dentists

Toothache doesn't wait. Neither do new patients.

Someone in pain rings clinic after clinic until one answers, and that patient stays with whoever picks up. Your front desk is also handling prices, recalls and reschedules all day.

  • New patients in pain book with the first clinic that answers
  • "How much is a check-up and clean?" calls take up front-desk time
  • Recall texts bring a wave of calls to book
  • No-shows and late cancellations leave empty chair time

How FirstVoice fixes it

FirstVoice answers every call, gets people in pain booked quickly and always lets a caller reach a person when they need one.

  1. Asks new or existing patient, what's wrong and how long it's been going on
  2. Asks about swelling or fever, so your team can prioritise
  3. Books check-ups, hygienist visits and recalls into your calendar
  4. Transfers urgent calls live to your team, or tells the caller to ring 111 for swelling with trouble breathing or swallowing
  5. Takes quote, payment plan and WINZ requests and passes them on

Try it

Ring a dental clinic and hear it answer.

Play a patient calling Kōwhai Dental. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.

Live demo: dental

Ring Kōwhai Dental, an example dental clinic, and play a patient. Hear how Sarah handles it, right here in your browser.

Try saying

  • “I've got a really bad toothache”
  • “I got a text saying I'm due for a check-up”
  • “How much is a check-up and clean?”
Or ring 09 875 3924

Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Kōwhai Dental is made up for the demo, and anything you book with it is pretend.

Calls we handle

Calls dentists get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Toothache or broken tooth needing an emergency appointment
  • Check-up and hygienist bookings
  • Cost of exam, clean and fillings
  • New-patient enquiries
  • Recall reminders ("I got a text to book")
  • Payment plans and insurer or WINZ quotes
  • Rescheduling

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Facial swelling with difficulty breathing or swallowing, uncontrolled bleeding, or facial trauma: 111 or ED
  • Knocked-out adult tooth: same-day human callback. The time-critical instructions come from staff, not the AI.

Software

Works with Core Practice, Dental4Windows (Centaur), Dentally, EXACT (Software of Excellence) and more.

Also: Praktika.

What a missed call is worth

Typical prices for dentists in NZ.

$129 average exam with bitewing X-ray; $559 routine exam, X-ray, clean and two-surface filling; hygienist about $102 for 15 minutes

Source

Missed-call calculator

Rules we script around

Regulations for dentists.

General information, not legal advice.

  • NZ differs from doctors: The Dental Council advertising practice standard (1 September 2020) allows testimonials with written permission, provided they are genuine, current and typical, not exceptional.Source
  • The ASA Code Rule 2(f) also applies.Source

FAQ

Dentists: questions.

Can an AI receptionist handle after-hours toothache calls?

Yes. FirstVoice answers the call, takes the patient's details and symptoms, and flags it so your team can offer the first emergency slot. It texts the patient so they know what happens next. A knocked-out adult tooth gets a same-day callback from your team, and facial swelling with trouble breathing or swallowing is directed to 111.

Will patients leave our dental practice if an AI answers the phone?

Some might, if the AI feels like a wall between them and your team. Complaints mostly come from patients who can't reach a person. Use it for after-hours calls, lunch breaks and overflow, keep a clear way through to reception, and it covers the gaps instead of replacing your front desk.

What does FirstVoice do with urgent calls for dentists?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For dentists that usually means calls like facial swelling with difficulty breathing or swallowing, uncontrolled bleeding, or facial trauma; knocked-out adult tooth. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Core Practice?

For practices on Core Practice, FirstVoice can pursue a certified partner integration for appointment booking, pending Core Practice's approval process. It also works with Dental4Windows (Centaur), Dentally, EXACT (Software of Excellence) and Praktika.

How much does an AI receptionist cost for dentists?

Connecting Core Practice is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for dentists

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.