Health & medical
AI receptionist for psychologists, counsellors and therapists
The short answer
Last updated
For psychologists, counsellors and therapists
You're in session all day. People reaching out for help get voicemail.
Most therapists work alone or in small practices with no receptionist. The first call takes courage, and many people won't leave a message. Many more are asking whether you have space at all.
- You can't answer during a session, so enquiries go unanswered for hours
- "Are you taking new clients?" calls take up the time between sessions
- Callers ask about ACC Sensitive Claims, EAP and Work and Income funding
- Callers need to know their details will be handled carefully
How FirstVoice fixes it
FirstVoice answers warmly, takes only the details you need, and makes sure anyone in crisis is directed to help straight away.
- Asks who the sessions are for (an adult, a teen or a couple), and whether they want in person or online
- Asks how they'll fund it, such as self-pay, EAP, ACC Sensitive Claims or Work and Income
- Asks whether it's OK to leave a message or text them
- Offers your next available time or adds them to your waitlist
- Never counsels or asks about clinical detail. If anyone mentions suicide, self-harm or being in danger, it tells them to ring 111 or 1737 and alerts you straight away
Try it
Ring a counselling clinic and hear it answer.
Play a patient calling Kahu Counselling. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: counselling
Ring Kahu Counselling, an example counselling clinic, and play a patient. Hear how Sarah handles it, right here in your browser.
Try saying
- “I'd like to start seeing someone”
- “Do you see couples?”
- “Can I use my EAP sessions with you?”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Kahu Counselling is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls psychologists, counsellors and therapists get, answered.
Answered day or night, with the caller's details sent straight to you.
- New-client intake and availability
- Fees, funding (EAP, ACC Sensitive Claims, Mental Health Treatment Plan in AU)
- "Do you see couples, teens?"
- Waitlist enquiries
- Rescheduling
- Telehealth links
- Referrer calls
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Any mention of suicide, self-harm, harm to others, or immediate danger: tell the caller to call 111. Provide a crisis line: NZ 1737, AU Lifeline 13 11 14 (not verified in this research pass and must be confirmed before publishing)
Software
Works with Cliniko, PracSuite, Halaxy, splose and more.
Cliniko
Books directlyYes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko.
How it connects to ClinikoPracSuite
Books directlyYes. FirstVoice connects straight to PracSuite, checks real availability, recognises returning patients by their phone number and books appointments during the call.
How it connects to PracSuiteHalaxy
Books directlyBooks appointments straight into Halaxy during the call using Halaxy's public API.
How it connects to Halaxysplose
Books directlyBooks appointments straight into your splose calendar and looks up callers by phone during the call.
How it connects to splose
What a missed call is worth
Typical prices for psychologists, counsellors and therapists in NZ.
Rules we script around
Regulations for psychologists, counsellors and therapists.
General information, not legal advice.
FAQ
Psychologists, counsellors and therapists: questions.
What does FirstVoice do with urgent calls for psychologists, counsellors and therapists?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For psychologists, counsellors and therapists that usually means calls like any mention of suicide, self-harm, harm to others, or immediate danger. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Cliniko?
Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko. It also works with PracSuite, Halaxy, splose and coreplus.
How much does an AI receptionist cost for psychologists, counsellors and therapists?
Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for psychologists, counsellors and therapists
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.