Health & medical
AI receptionist for psychologists, counsellors and therapists
The short answer
Last updated
Calls we handle
Calls psychologists, counsellors and therapists get, answered.
- New-client intake and availability
- Fees, funding (EAP, ACC Sensitive Claims, Mental Health Treatment Plan in AU)
- "Do you see couples, teens?"
- Waitlist enquiries
- Rescheduling
- Telehealth links
- Referrer calls
Urgent calls
Escalated to you.
- Any mention of suicide, self-harm, harm to others, or immediate danger: tell the caller to call 111 (AU 000). Provide a crisis line: NZ 1737, AU Lifeline 13 11 14 (not verified in this research pass and must be confirmed before publishing)
- Warm transfer where possible. The AI must never counsel.
Software
Works with Cliniko, Halaxy, splose, PracSuite and more.
Cliniko
Books directlyBooks appointments straight into Cliniko during the call using Cliniko's public API.
How it connects to ClinikoHalaxy
Books directlyBooks appointments straight into Halaxy during the call using Halaxy's public API.
How it connects to Halaxysplose
Books directlyBooks appointments straight into your splose calendar and looks up callers by phone during the call.
How it connects to splosePracSuite
Partner accessOnce approved as a PracSuite integration partner, your AI receptionist can check real-time appointment availability and book allied health appointments directly into PracSuite.
How it connects to PracSuite
What a missed call is worth
Typical psychologists, Counsellors and Therapists prices in NZ.
Rules we script around
Regulations for psychologists, counsellors and therapists.
General information, not legal advice.
- Psychologists are regulated under the HPCAA.Source
- The HIPC applies to the health information collected at intake.Source
- Counsellors are not an Ahpra-regulated profession (no Ahpra board).Source
Australia
- AU: Psychology Board under Ahpra.
FAQ
Psychologists, Counsellors and Therapists: questions.
What does FirstVoice do with urgent calls for psychologists, counsellors and therapists?
It flags any mention of suicide, self-harm, harm to others, or immediate danger and warm transfer where possible to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Cliniko?
Books appointments straight into Cliniko during the call using Cliniko's public API. It also works with Halaxy, splose, PracSuite and coreplus.
How much does an AI receptionist cost for psychologists, counsellors and therapists?
Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.