Health & medical
AI receptionist for GPs and medical centres
The short answer
Last updated
Calls we handle
Calls GPs and medical centres get, answered.
- Book, change or cancel a GP or nurse appointment
- Repeat prescription requests and "is my script ready?"
- Test results enquiries (must not be read out by AI)
- Enrolment and new-patient questions
- Fees and Community Services Card questions
- Portal help (ManageMyHealth, MyIndici)
- Same-day or sick-child appointment requests
Urgent calls
Escalated to you.
- Chest pain, breathing difficulty, stroke signs, severe bleeding, anaphylaxis, or an unresponsive person: tell the caller to hang up and call 111 (AU: 000)
- Non-emergency clinical advice: offer Healthline 0800 611 116 (AU: healthdirect 1800 022 222)
- Suicidal ideation, abnormal results, and callers upset about care: warm transfer to staff
Software
Works with Indici, Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft) and more.
Indici
Sends enquiriesWorks alongside indici; a direct integration would require a partnership conversation with Valentia Technologies.
How it connects to IndiciMedtech Evolution / Medtech32
Partner accessOnce approved as a Medtech ALEX API partner, we can look up patients and pull clinical documents for context on a call, though live appointment booking or note write-back is not yet confirmed through this API.
How it connects to Medtech Evolution / Medtech32Best Practice (Bp Premier / Bp Omni)
Partner accessOnce approved as a Bp Partner Network member, FirstVoice can write appointments into Best Practice the way HotDoc and HealthEngine already do.
How it connects to Best Practice (Bp Premier / Bp Omni)MedicalDirector (Helix / Clinical / PracSoft)
Partner accessOnce approved for the MedicalDirector Helix FHIR API, reads appointment slots and creates or cancels bookings directly.
How it connects to MedicalDirector (Helix / Clinical / PracSoft)
Also: Profile (Intrahealth), ManageMyHealth, MyPractice, Zedmed.
What a missed call is worth
Typical GPs and Medical Centres prices in NZ.
Rules we script around
Regulations for GPs and medical centres.
General information, not legal advice.
- MCNZ advertising statement (April 2022) says testimonials "must not be used" in doctors' advertising or on platforms they control. Before-and-after images face strict conditions.Source
- MCNZ AI guidance (10 March 2026) says doctors stay responsible, must not use AI "in ways that impersonate a doctor", and should tell patients when AI is used.Source
- Ahpra's AI guidance requires transparency with patients.Source
Australia
- AU: Medical practitioners are regulated by Ahpra, whose guidelines ban testimonials about clinical aspects.
FAQ
GPs and Medical Centres: questions.
Can an AI receptionist shorten phone queues at a GP clinic?
It takes the pressure off by answering every call straight away, up to 20 at once, and handling bookings, cancellations and questions about fees or enrolment. It won't create more appointments, and some patients will still want a person, so keep a way through to your team.
What does FirstVoice do with urgent calls for GPs and medical centres?
It flags chest pain, breathing difficulty, stroke signs, severe bleeding, anaphylaxis, or an unresponsive person, non-emergency clinical advice and suicidal ideation, abnormal results, and callers upset about care to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Indici?
Works alongside indici; a direct integration would require a partnership conversation with Valentia Technologies. It also works with Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft) and Profile (Intrahealth).
How much does an AI receptionist cost for GPs and medical centres?
Connecting Indici is included from Growth at $597 a month. Starter is $297 a month with calendar booking.