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FirstVoice AI

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Health & medical

AI receptionist for GPs and medical centres

The short answer

FirstVoice answers calls for GPs and medical centres 24/7, including repeat prescription requests and "is my script ready?", test results enquiries and enrolment and new-patient questions. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For GPs and medical centres

8am, and the phones light up before your reception team has sat down.

GP teams are stretched, and patients know same-day appointments go fast, so everyone rings at opening. The same requests clog the line all day: scripts, results, fees and "are you taking new patients?"

  • The 8am rush means engaged tones, frustrated patients and staff under pressure
  • Reception can't answer while checking patients in at the desk
  • "Is my script ready?" and "are you enrolling?" calls take up much of the day
  • After hours, patients have nowhere to go but voicemail

How FirstVoice fixes it

FirstVoice takes routine calls off your team, gets every patient an answer, and makes sure anything urgent reaches a person or 111.

  1. Takes repeat script requests with the medication name and pharmacy, and passes them to the practice
  2. Answers questions about enrolment, fees and hours from the information you give us
  3. Never reads out test results or gives medical advice, and passes those calls to staff
  4. Transfers urgent calls live to a nurse or doctor, or tells the caller to ring 111 for chest pain, breathing trouble or stroke signs
  5. After hours, gives patients Healthline's number, 0800 611 116, for free health advice

Try it

Ring a medical clinic and hear it answer.

Play a patient calling Riverside Medical Centre. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.

Live demo: medical

Ring Riverside Medical Centre, an example medical clinic, and play a patient. Hear how Sarah handles it, right here in your browser.

Try saying

  • “I need to see a doctor today”
  • “Is my repeat prescription ready?”
  • “I'd like to enrol as a new patient”
Or ring 09 875 3924

Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Riverside Medical Centre is made up for the demo, and anything you book with it is pretend.

Calls we handle

Calls GPs and medical centres get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Book, change or cancel a GP or nurse appointment
  • Repeat prescription requests and "is my script ready?"
  • Test results enquiries (must not be read out by AI)
  • Enrolment and new-patient questions
  • Fees and Community Services Card questions
  • Portal help (ManageMyHealth, MyIndici)
  • Same-day or sick-child appointment requests

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Chest pain, breathing difficulty, stroke signs, severe bleeding, anaphylaxis, or an unresponsive person: tell the caller to hang up and call 111
  • Suicidal ideation, abnormal results, and callers upset about care: warm transfer to staff

Software

Works with Indici, Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft) and more.

Also: Profile (Intrahealth), ManageMyHealth, MyPractice, Zedmed.

What a missed call is worth

Typical prices for GPs and medical centres in NZ.

$20 (VLCA practices) to $70-$90+ casual adult visit

Source

Missed-call calculator

Rules we script around

Regulations for GPs and medical centres.

General information, not legal advice.

  • MCNZ advertising statement (April 2022) says testimonials "must not be used" in doctors' advertising or on platforms they control. Before-and-after images face strict conditions.Source
  • MCNZ AI guidance (10 March 2026) says doctors stay responsible, must not use AI "in ways that impersonate a doctor", and should tell patients when AI is used.Source
  • Ahpra's AI guidance requires transparency with patients.Source

FAQ

GPs and medical centres: questions.

Can an AI receptionist shorten phone queues at a GP clinic?

It takes the pressure off by answering every call straight away, up to 20 at once, and handling bookings, cancellations and questions about fees or enrolment. It won't create more appointments, and some patients will still want a person, so keep a way through to your team.

What does FirstVoice do with urgent calls for GPs and medical centres?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For GPs and medical centres that usually means calls like chest pain, breathing difficulty, stroke signs, severe bleeding, anaphylaxis, or an unresponsive person; suicidal ideation, abnormal results, and callers upset about care. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Indici?

Works alongside indici; a direct integration would require a partnership conversation with Valentia Technologies. It also works with Medtech Evolution / Medtech32, Best Practice (Bp Premier / Bp Omni), MedicalDirector (Helix / Clinical / PracSoft) and Profile (Intrahealth).

How much does an AI receptionist cost for GPs and medical centres?

Connecting Indici is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for GPs and medical centres

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.