Health & medical
AI receptionist for optometrists
The short answer
Last updated
How it works for optometrists
"Are my glasses ready?" answered, without tying up the front desk.
Order-status calls can outnumber bookings at a busy practice, and they arrive while staff are fitting frames. FirstVoice handles those calls and books eye tests around the clock.
- Books eye tests, children's exams and driver's licence eye checks
- Takes order-status questions and passes them to staff, so the patient gets a callback instead of an engaged tone
- Takes contact lens reorder requests
- Transfers urgent symptoms, like sudden vision loss, flashes with a curtain effect or a chemical splash, live to a clinician, or tells the caller to ring 111
- Answers questions about pricing and frames from the information you give us
Try it
Ring a optometry clinic and hear it answer.
Play a patient calling Clearview Optometrists. Book an appointment, move one, ask about prices or ACC, or ask if it’s a robot. It's the same setup your own callers would get, with your prices, hours and rules.
Live demo: optometry
Ring Clearview Optometrists, an example optometry clinic, and play a patient. Hear how Sarah handles it, right here in your browser.
Try saying
- “I'd like to book an eye test”
- “Are my new glasses ready?”
- “I've suddenly got flashes in one eye”
Uses your microphone. Demo calls are recorded and last up to ten minutes. It never asks for card details. Clearview Optometrists is made up for the demo, and anything you book with it is pretend.
Calls we handle
Calls optometrists get, answered.
Answered day or night, with the caller's details sent straight to you.
- Eye test bookings
- "Are my glasses or contacts ready?"
- Children's eye exams
- Sudden vision change or eye injury
- Driver's licence eye check
- Pricing and frames
- Contact lens reorders
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Sudden vision loss, flashes and floaters with a curtain effect (retinal detachment), chemical splash, or penetrating eye injury: same-day optometrist or ED; 111 if severe
- Chemical splash: tell the caller to rinse, and escalate immediately to a human or 111
Software
Works with Optomate.
Optomate
Books directlyBooks appointments straight into Optomate and looks up patients by phone during the call, using Optomate's own documented OData API, once the clinic's IT team exposes it.
How it connects to Optomate
What a missed call is worth
Typical prices for optometrists in NZ.
Rules we script around
Regulations for optometrists.
General information, not legal advice.
- Optometrists are named in the HIPC scope and regulated under the HPCAA; the ASA Code applies.Source
What does FirstVoice do with urgent calls for optometrists?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For optometrists that usually means calls like sudden vision loss, flashes and floaters with a curtain effect, chemical splash, or penetrating eye injury; chemical splash. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Optomate?
Books appointments straight into Optomate and looks up patients by phone during the call, using Optomate's own documented OData API, once the clinic's IT team exposes it.
How much does an AI receptionist cost for optometrists?
Connecting Optomate is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for optometrists
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.