Health & medical
AI receptionist for optometrists
The short answer
Last updated
How it works for optometrists
"Are my glasses ready?" answered, without tying up the front desk.
Order-status calls can outnumber bookings at a busy practice, and they arrive while staff are fitting frames. FirstVoice handles those calls and books eye tests around the clock.
- Books eye tests, children's exams and driver's licence eye checks
- Takes order-status questions and passes them to staff, so the patient gets a callback instead of an engaged tone
- Takes contact lens reorder requests
- Transfers urgent symptoms, like sudden vision loss, flashes with a curtain effect or a chemical splash, live to a clinician, or tells the caller to ring 111
- Answers questions about pricing and frames from the information you give us
Calls we handle
Calls optometrists get, answered.
- Eye test bookings
- "Are my glasses or contacts ready?"
- Children's eye exams
- Sudden vision change or eye injury
- Driver's licence eye check
- Pricing and frames
- Contact lens reorders
Urgent calls
Escalated to you.
- Sudden vision loss, flashes and floaters with a curtain effect (retinal detachment), chemical splash, or penetrating eye injury: same-day optometrist or ED; 111 if severe
- Chemical splash: tell the caller to rinse, and escalate immediately to a human or 111
Software
Works with Optomate.
Optomate
Books directlyBooks appointments straight into Optomate and looks up patients by phone during the call, using Optomate's own documented OData API, once the clinic's IT team exposes it.
How it connects to Optomate
What a missed call is worth
Typical prices for optometrists in NZ.
Rules we script around
Regulations for optometrists.
General information, not legal advice.
- Optometrists are named in the HIPC scope and regulated under the HPCAA; the ASA Code applies.Source
Australia
- AU: Optometry Board under Ahpra.
What does FirstVoice do with urgent calls for optometrists?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For optometrists that usually means calls like sudden vision loss, flashes and floaters with a curtain effect, chemical splash, or penetrating eye injury; chemical splash. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Optomate?
Books appointments straight into Optomate and looks up patients by phone during the call, using Optomate's own documented OData API, once the clinic's IT team exposes it.
How much does an AI receptionist cost for optometrists?
Connecting Optomate is included from Growth at $597 a month. Starter is $297 a month with calendar booking.