Fitness & studios
AI receptionist for gyms
The short answer
Last updated
Calls we handle
Calls gyms get, answered.
- Membership pricing and joining
- Free trial or guest pass booking
- Cancellation, suspension or freeze requests
- Access fob or card not working at a 24/7 site
- Class timetable
- Personal training enquiries
- Billing and direct-debit queries
Urgent calls
Escalated to you.
- Medical emergency or injury on site: 111, then alert the manager.
- Member locked in or out after hours.
- Security or safety incident at an unstaffed 24/7 site.
- Harassment reports.
Software
Works with GymMaster, Wodify, Clubworx, Hapana and more.
GymMaster
Books directlyChecks class and service-booking availability and books appointments directly into GymMaster during the call, using GymMaster's public Member Portal API.
How it connects to GymMasterWodify
Books directlyBooks class reservations straight into Wodify during the call using Wodify's public API.
How it connects to WodifyClubworx
Connects via automationFirstVoice creates and updates prospects and members in Clubworx through its official Zapier integration — a zero-cost pilot route; Clubworx's own REST API exists but its docs require a logged-in account, so there's no public reference for real-time class availability.
How it connects to ClubworxHapana
Connects via automationCan create new leads and clients in Hapana via Hapana's official Zapier integration.
How it connects to Hapana
Also: PushPress, Mindbody, ABC Glofox, Clubware, Perfect Gym, TeamUp.
What a missed call is worth
Typical gyms prices in NZ.
NZ$15–$30 per week for a membership (NZ$800–$1,500 a year); NZ$15–$30 for a casual visit
Estimate
Missed-call calculatorRules we script around
Regulations for gyms.
General information, not legal advice.
- NZ IPPs.Source
- Membership contract terms (minimum terms, cancellation fees) can be challenged as unfair contract terms under the Fair Trading Act.Source
Australia
- AU: Australian Privacy Principles.
- AU: Spam Act for win-back SMS.
Are missed calls costing my gym new members?
They can, because someone ready to join often rings the next gym when nobody answers. An AI receptionist answers those calls, covers membership options and hours, and books a tour or trial into GymMaster or your calendar so the enquiry isn't lost.
What does FirstVoice do with urgent calls for gyms?
It flags medical emergency or injury on site, member locked in or out after hours and security or safety incident at an unstaffed 24/7 site to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with GymMaster?
Checks class and service-booking availability and books appointments directly into GymMaster during the call, using GymMaster's public Member Portal API. It also works with Wodify, Clubworx, Hapana and PushPress.
How much does an AI receptionist cost for gyms?
Connecting GymMaster is included from Growth at $597 a month. Starter is $297 a month with calendar booking.