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FirstVoice AI

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Fitness & studios

AI receptionist for gyms

The short answer

FirstVoice answers calls for gyms 24/7, including membership pricing and joining, free trial or guest pass booking and access fob or card not working at a 24/7 site. It books into GymMaster and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For gyms

Nobody's on the desk. New members and upset members are both calling.

Many gyms run 24/7 with no staff on site after hours. Enquiries, access problems and cancellations all land on a phone nobody's answering.

  • Joining and trial enquiries ring out while staff are on the floor or offsite
  • Fobs stop working at unstaffed sites at night
  • Cancellation and freeze calls are sensitive, and Consumer NZ has criticised gyms that make cancelling hard
  • Members who pay more expect to reach a person

How FirstVoice fixes it

FirstVoice answers every call, signs up new members, logs cancellations properly, and flags safety issues straight away.

  1. Books free trials and inductions, and answers membership questions from the information you give us
  2. Records freeze and cancellation requests in writing with the date and time, and passes them to you
  3. Takes fob and access problems, and alerts you for members stuck outside or locked in
  4. Tells callers about an injury or medical emergency on site to ring 111, and alerts the manager
  5. Transfers members who want a person to your team

Calls we handle

Calls gyms get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Membership pricing and joining
  • Free trial or guest pass booking
  • Cancellation, suspension or freeze requests
  • Access fob or card not working at a 24/7 site
  • Class timetable
  • Personal training enquiries
  • Billing and direct-debit queries

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Medical emergency or injury on site: 111, then alert the manager.
  • Member locked in or out after hours.
  • Security or safety incident at an unstaffed 24/7 site.
  • Harassment reports.

Software

Works with GymMaster, Wodify, Clubworx, Hapana and more.

Also: PushPress, Mindbody, ABC Glofox, Clubware, Perfect Gym, TeamUp.

What a missed call is worth

Typical prices for gyms in NZ.

NZ$15–$30 per week for a membership (NZ$800–$1,500 a year); NZ$15–$30 for a casual visit

Estimate

Missed-call calculator

Rules we script around

Regulations for gyms.

General information, not legal advice.

  • NZ IPPs.Source
  • Membership contract terms (minimum terms, cancellation fees) can be challenged as unfair contract terms under the Fair Trading Act.Source

FAQ

Gyms: questions.

Are missed calls costing my gym new members?

They can, because someone ready to join often rings the next gym when nobody answers. An AI receptionist answers those calls, covers membership options and hours, and books a tour or trial into GymMaster or your calendar so the enquiry isn't lost.

What does FirstVoice do with urgent calls for gyms?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For gyms that usually means calls like medical emergency or injury on site, member locked in or out after hours and security or safety incident at an unstaffed 24/7 site. Life-threatening emergencies are directed to 111.

Does FirstVoice work with GymMaster?

Yes. FirstVoice connects straight to GymMaster, books classes and services during the call and adds new enquiries as prospects. It also works with Wodify, Clubworx, Hapana and PushPress.

How much does an AI receptionist cost for gyms?

Connecting GymMaster is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for gyms

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.