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FirstVoice AI

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Beauty & wellness

AI receptionist for day spas

The short answer

FirstVoice answers calls for day spas 24/7, including massage bookings, couples and package bookings and gift voucher purchases and balance checks. It books into Cliniko and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For day spas

Therapists in treatment rooms. Gift voucher calls ringing out.

Day spa calls peak before Christmas and Mother's Day, just when every room is booked. Voucher sales are easy money to lose when nobody picks up.

  • Reception calls go unanswered while therapists are in 60- to 90-minute treatments
  • Gift voucher calls spike before holidays
  • Couples, hen parties and groups need several rooms and therapists
  • Callers ask about voucher balances and expiry dates

How FirstVoice fixes it

FirstVoice answers every call, books packages and groups, and makes sure voucher sales aren't missed.

  1. Books treatments and packages, including couples and group bookings
  2. Takes gift voucher requests and texts a payment link, never taking card numbers over the phone
  3. Answers questions about voucher balances and expiry from the information you give us
  4. Asks about therapist gender preference and the occasion
  5. Passes health questions, like pregnancy or recent surgery, to a therapist without giving advice

Calls we handle

Calls day spas get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Massage bookings (60 or 90 minutes, therapist gender preference)
  • Couples and package bookings
  • Gift voucher purchases and balance checks (peaks before Christmas and Mother's Day)
  • Pregnancy massage suitability
  • Hen parties and group bookings
  • Hotel guest bookings
  • Reschedule or cancel

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Caller discloses a medical condition (blood clots, recent surgery): route to a therapist, no advice.
  • Injury or slip on premises.
  • Lost or expired voucher disputes.

Software

Works with Cliniko, Zenoti, Phorest, Kitomba and more.

  • Cliniko

    Books directly

    Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko.

    How it connects to Cliniko

  • Zenoti

    Books directly

    Books appointments straight into Zenoti and looks up callers by phone during the call, using Zenoti's public API.

    How it connects to Zenoti

  • Phorest

    Partner access

    Yes. FirstVoice can connect straight to Phorest to check availability, recognise returning clients and book appointments. Phorest switches the connection on when you ask them.

    How it connects to Phorest

  • Kitomba

    Works alongside

    FirstVoice works alongside Kitomba. Kitomba doesn't allow outside software to create bookings, so FirstVoice texts callers your online booking link and emails you a summary of every call.

    How it connects to Kitomba

Also: Timely, Fresha, Mindbody Booker.

What a missed call is worth

Typical prices for day spas in NZ.

NZ$110–$180 for a 60-minute massage; NZ$200–$500 for a package

Estimate

Missed-call calculator

Rules we script around

Regulations for day spas.

General information, not legal advice.

  • Health information collected for massage suitability falls under the NZ IPPs.Source
  • Gift voucher sales: send a payment link; never take cards by voice (PCI DSS).Source

FAQ

Day spas: questions.

What does FirstVoice do with urgent calls for day spas?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For day spas that usually means calls like caller discloses a medical condition, injury or slip on premises and lost or expired voucher disputes. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Cliniko?

Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko. It also works with Zenoti, Phorest, Kitomba and Timely.

How much does an AI receptionist cost for day spas?

Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for day spas

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.