Beauty & wellness
AI receptionist for nail salons
The short answer
Last updated
For nail salons
Wet gel, a hand under the lamp, and "can I come in now?"
Nail techs can't answer mid-set, and a wrong booking can throw out the whole day. A full set, an infill and a removal all need different amounts of time.
- You can't pick up mid-set
- "Can I come in now?" walk-in calls come all day
- A full set booked as an infill wrecks your schedule
- Callers ring about sets lifting within days
How FirstVoice fixes it
FirstVoice books the right service for the right length of time, and handles the walk-in questions.
- Asks gel, acrylic, SNS or BIAB, and full set, infill or removal
- Asks how many weeks since their last set, and whether it was done at your salon
- Answers walk-in availability and price questions
- Books groups and bridal parties with a date and headcount
- Takes lifting or redo complaints with photos by text, and passes them to you
Calls we handle
Calls nail salons get, answered.
Answered day or night, with the caller's details sent straight to you.
- Gel manicure or pedicure bookings
- Acrylic or SNS full sets versus infills
- Walk-in availability now
- Nail art pricing
- Removal-only appointments
- Bridal or group bookings
- Reschedule or cancel
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Suspected nail infection or allergic reaction after a service.
- Complaint about a lifted set within days.
Software
Works with Square Appointments, Kitomba, Timely, Fresha and more.
Square Appointments
Books directlyBooks appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only).
How it connects to Square AppointmentsKitomba
Works alongsideFirstVoice works alongside Kitomba. Kitomba doesn't allow outside software to create bookings, so FirstVoice texts callers your online booking link and emails you a summary of every call.
How it connects to KitombaTimely
Works alongsideFirstVoice works alongside Timely. Timely doesn't allow outside software to create bookings, so FirstVoice texts callers your Timely booking link and emails you a summary of every call.
How it connects to TimelyFresha
Works alongsideFresha isn't connected via API - Fresha bookings currently need to be checked and entered manually alongside FirstVoice.
How it connects to Fresha
Also: Ovatu.
What a missed call is worth
Typical prices for nail salons in NZ.
What does FirstVoice do with urgent calls for nail salons?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For nail salons that usually means calls like suspected nail infection or allergic reaction after a service and complaint about a lifted set within days. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Square Appointments?
Books appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only). It also works with Kitomba, Timely, Fresha and Ovatu.
How much does an AI receptionist cost for nail salons?
Connecting Square Appointments is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for nail salons
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.