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FirstVoice AI

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Beauty & wellness

AI receptionist for beauty therapists

The short answer

FirstVoice answers calls for beauty therapists 24/7, including facial and skin-treatment bookings, skin consultation bookings and spray tan bookings before events. It books into Cliniko and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

For beauty therapists

Mid-wax or mid-facial, you can't leave your client to answer.

Beauty therapists work one-on-one, so every call during a treatment goes unanswered. Many callers also have suitability questions that only you should answer.

  • You can't leave a client mid-treatment to pick up
  • Callers ask whether they can have a treatment while pregnant or on retinol
  • Last-minute spray tans before events are easy to miss
  • No-shows cost you the whole appointment

How FirstVoice fixes it

FirstVoice takes the booking and passes suitability questions to you, without giving advice.

  1. Asks the treatment, the area and any event date
  2. Notes medications, pregnancy or skin conditions for you, and never gives advice on them
  3. Explains your deposit and cancellation policy, and can text a deposit link
  4. Answers questions about packages and course balances from the information you give us
  5. Tells anyone with swelling of the face or throat after a treatment to ring 111, and alerts you

Calls we handle

Calls beauty therapists get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Facial and skin-treatment bookings
  • Waxing, including Brazilian, with first-visit questions
  • Skin consultation bookings
  • Spray tan bookings before events
  • Packages and courses (IPL, peels) and course balance queries
  • Gift vouchers
  • Pre-treatment suitability questions (medications, pregnancy)

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Burn, blistering or reaction after waxing, peel or IPL: medical advice plus owner alert.
  • Caller discloses a contraindication. The AI must not give clinical advice; it routes to the therapist.

Software

Works with Cliniko, Zenoti, Phorest, Kitomba and more.

  • Cliniko

    Books directly

    Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko.

    How it connects to Cliniko

  • Zenoti

    Books directly

    Books appointments straight into Zenoti and looks up callers by phone during the call, using Zenoti's public API.

    How it connects to Zenoti

  • Phorest

    Partner access

    Yes. FirstVoice can connect straight to Phorest to check availability, recognise returning clients and book appointments. Phorest switches the connection on when you ask them.

    How it connects to Phorest

  • Kitomba

    Works alongside

    FirstVoice works alongside Kitomba. Kitomba doesn't allow outside software to create bookings, so FirstVoice texts callers your online booking link and emails you a summary of every call.

    How it connects to Kitomba

Also: Timely, Fresha, Shortcuts, Ovatu.

What a missed call is worth

Typical prices for beauty therapists in NZ.

NZ$90–$180 for a facial; NZ$20–$90 for waxing

Estimate

Missed-call calculator

Rules we script around

Regulations for beauty therapists.

General information, not legal advice.

  • Health details (skin conditions, medications) are personal information under the NZ IPPs. Collect only what the therapist needs.Source
  • Deposits by payment link only (PCI DSS).Source

FAQ

Beauty therapists: questions.

Can an AI receptionist give skincare or treatment advice?

No. It books appointments, answers questions about prices, hours and booking policies you approve, and takes messages. If a caller mentions a reaction, a medication or a health condition, it passes that to your therapist rather than giving advice.

What does FirstVoice do with urgent calls for beauty therapists?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For beauty therapists that usually means calls like burn, blistering or reaction after waxing, peel or IPL; caller discloses a contraindication. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Cliniko?

Yes. FirstVoice connects straight to Cliniko, checks your practitioners' real availability during the call and books the appointment into Cliniko. It also works with Zenoti, Phorest, Kitomba and Timely.

How much does an AI receptionist cost for beauty therapists?

Connecting Cliniko is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for beauty therapists

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.