Beauty & wellness

AI receptionist for lash and brow studios

The short answer

FirstVoice answers calls for lash and brow studios 24/7, including full set versus infill (and whether the client qualifies for an infill); lash lift or tint bookings; brow lamination or brow shaping bookings. It books into Square Appointments and gets urgent calls to you straight away. Plans start at $297 a month with setup included.

Book a free demo Call our AI receptionist 09 888 5159

Last updated 16 September 2026

Calls we handle

Calls lash and brow studios get, answered.

Full set versus infill (and whether the client qualifies for an infill)
Lash lift or tint bookings
Brow lamination or brow shaping bookings
Patch test bookings
Aftercare questions
Removal appointments
Pricing and technician level

Urgent calls

Escalated to you.

Eye irritation, swelling or allergic reaction after extensions or tint: advise medical care and alert the technician.
Adhesive in the eye: 111 or urgent care.

Software

Works with Square Appointments, Kitomba, Timely, Fresha and more.

Square Appointments
Books directly
Books appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only).
How it connects to Square Appointments
Kitomba
Works alongside
Works alongside Kitomba: FirstVoice texts callers your online booking link and emails you a summary of every call.
How it connects to Kitomba
Timely
Works alongside
Works alongside Timely: FirstVoice texts callers your online booking link and emails you a summary of every call.
How it connects to Timely
Fresha
Works alongside
Fresha isn't connected via API - Fresha bookings currently need to be checked and entered manually alongside FirstVoice.
How it connects to Fresha

Also: Ovatu.

What a missed call is worth

Typical lash and Brow Studios prices in NZ.

NZ$120–$220 for a full set of lash extensions; NZ$70–$110 for brow lamination

Estimate

Missed-call calculator

Rules we script around

Regulations for lash and brow studios.

General information, not legal advice.

NZ IPPs.Source
Consumer Guarantees Act.Source
Cancellation fees must not be unfair terms.Source
Deposits by link (PCI DSS).Source

FAQ

Lash and Brow Studios: questions.

What does FirstVoice do with urgent calls for lash and brow studios?

It flags eye irritation, swelling or allergic reaction after extensions or tint and adhesive in the eye to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.

Does FirstVoice work with Square Appointments?

Books appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only). It also works with Kitomba, Timely, Fresha and Ovatu.

How much does an AI receptionist cost for lash and brow studios?

Connecting Square Appointments is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for lash and brow studios.

Book a free demo Or call 09 888 5159