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FirstVoice AI

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Beauty & wellness

AI receptionist for lash and brow studios

The short answer

FirstVoice answers calls for lash and brow studios 24/7, including full set versus infill, lash lift or tint bookings and brow lamination or brow shaping bookings. It books into Square Appointments and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

For lash and brow studios

Tweezers in hand, client's eyes closed, phone buzzing.

Lash and brow artists are often solo and in long appointments. Missed calls mean missed bookings, and a late cancellation can empty half your day.

  • You can't answer during a full set
  • An infill or a full set depends on weeks since the last visit, and wrong bookings waste the slot
  • Tints and some adhesives need a patch test before the first appointment
  • Aftercare questions come in after hours

How FirstVoice fixes it

FirstVoice books the right service, makes sure patch tests happen first, and flags any reaction to you straight away.

  1. Asks the service (classic, hybrid or volume set, infill, lift and tint, or lamination)
  2. Asks weeks since the last appointment, and whether another artist did the set
  3. Books a patch test before a new client's first tint or set
  4. Explains your deposit and cancellation policy
  5. Tells anyone with adhesive in the eye or eye pain to get urgent medical help, or ring 111 if it's serious, and alerts you

Calls we handle

Calls lash and brow studios get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Full set versus infill (and whether the client qualifies for an infill)
  • Lash lift or tint bookings
  • Brow lamination or brow shaping bookings
  • Patch test bookings
  • Aftercare questions
  • Removal appointments
  • Pricing and technician level

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Eye irritation, swelling or allergic reaction after extensions or tint: advise medical care and alert the technician.
  • Adhesive in the eye: 111 or urgent care.

Software

Works with Square Appointments, Kitomba, Timely, Fresha and more.

  • Square Appointments

    Books directly

    Books appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only).

    How it connects to Square Appointments

  • Kitomba

    Works alongside

    FirstVoice works alongside Kitomba. Kitomba doesn't allow outside software to create bookings, so FirstVoice texts callers your online booking link and emails you a summary of every call.

    How it connects to Kitomba

  • Timely

    Works alongside

    FirstVoice works alongside Timely. Timely doesn't allow outside software to create bookings, so FirstVoice texts callers your Timely booking link and emails you a summary of every call.

    How it connects to Timely

  • Fresha

    Works alongside

    Fresha isn't connected via API - Fresha bookings currently need to be checked and entered manually alongside FirstVoice.

    How it connects to Fresha

Also: Ovatu.

What a missed call is worth

Typical prices for lash and brow studios in NZ.

NZ$120–$220 for a full set of lash extensions; NZ$70–$110 for brow lamination

Estimate

Missed-call calculator

Rules we script around

Regulations for lash and brow studios.

General information, not legal advice.

  • NZ IPPs.Source
  • Consumer Guarantees Act.Source
  • Cancellation fees must not be unfair terms.Source
  • Deposits by link (PCI DSS).Source

FAQ

Lash and brow studios: questions.

What does FirstVoice do with urgent calls for lash and brow studios?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For lash and brow studios that usually means calls like eye irritation, swelling or allergic reaction after extensions or tint; adhesive in the eye. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Square Appointments?

Books appointments straight into Square Appointments during the call, checking live availability first, using Square's public Bookings API (Australia only). It also works with Kitomba, Timely, Fresha and Ovatu.

How much does an AI receptionist cost for lash and brow studios?

Connecting Square Appointments is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for lash and brow studios

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.