Real estate & property
AI receptionist for property managers
The short answer
Last updated
For property managers
A pipe bursts at 2am. The tenant can't reach you.
After-hours maintenance calls are the biggest headache in property management. If tenants can't reach you about an urgent repair, they can arrange it themselves and bill the landlord.
- Tenants ring after hours about urgent problems
- It's hard to tell a real emergency from something that can wait
- If tenants can't reach you about urgent repairs, they can arrange them themselves
- Viewing bookings and new landlord enquiries get lost among maintenance calls
How FirstVoice fixes it
FirstVoice answers every tenant call, sorts urgent repairs from routine ones and records every attempt to reach you.
- Takes the address, the tenant's details and what's wrong
- Asks whether it's causing damage or a safety risk, and whether the water or power is off
- Transfers urgent repairs, like burst pipes or no power or water, live to your on-call person or contractor, and logs every attempt
- Tells callers to ring 111 for a gas smell, fire or electrical danger
- Books viewings and takes new landlord enquiries
Calls we handle
Calls property managers get, answered.
Answered day or night, with the caller's details sent straight to you.
- Tenant reporting a maintenance issue (log a job)
- Urgent repair reports after hours
- Rental viewing bookings and application questions
- Rent payment, arrears or bond questions
- Landlords asking about management services (a new-business lead)
- End-of-tenancy, inspection and key questions
- Contractors confirming access or reporting job completion
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Burst pipes, flooding, roof leaks
- Loss of power, water or hot water
- Break-ins and failed locks
- Gas smell, fire or electrical danger (tell the caller to call 111 first)
- Tenancy Services' test for urgent repairs: disrepair 'likely to cause injury to people or property'
Software
Works with Rex, PropertyMe, MRI Palace, Trade Me Property and more.
Rex
Books directlyYes. FirstVoice connects straight to Rex, finds contacts by phone number, creates leads, books calendar events and adds notes from every call.
How it connects to RexPropertyMe
Syncs every callPropertyMe agencies can have a maintenance job created directly via PropertyMe's public Swagger-documented API after every call, though there's no phone-number lookup and no webhook - polling only.
How it connects to PropertyMeMRI Palace
Partner accessFirstVoice can connect to Palace to log maintenance jobs from tenant calls. MRI sets FirstVoice up as a partner first.
How it connects to MRI PalaceTrade Me Property
Partner accessFirstVoice can pick up new Trade Me Property enquiries and call them back quickly. Trade Me approves the connection first.
How it connects to Trade Me Property
Also: VaultRE, Inspect Real Estate, MRI Property Tree, Tapi, Reapit PM (Console Cloud).
What a missed call is worth
Typical prices for property managers in NZ.
8%-12.5% of weekly rent (e.g. ~$3,120/year + GST per property at $600/wk, 10%)
Missed-call calculatorRules we script around
Regulations for property managers.
General information, not legal advice.
- Urgent repairs (Tenancy Services) — if disrepair is likely to cause injury to people or property, a tenant can have the work done; the landlord must repay as long as the tenant made reasonable attempts to notify first; urgent work should be completed as soon as reasonably possible.Source
Can an AI receptionist handle after-hours maintenance calls for rentals?
Yes. It answers tenant calls at any hour, records the property, the problem and a contact number, and flags urgent issues like burst pipes, flooding, no power or a break-in to your on-call contact straight away. Routine requests are logged for the next business day, and anyone in danger is told to call 111.
What does FirstVoice do with urgent calls for property managers?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For property managers that usually means calls like burst pipes, flooding, roof leaks; loss of power, water or hot water; break-ins and failed locks. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Rex?
Yes. FirstVoice connects straight to Rex, finds contacts by phone number, creates leads, books calendar events and adds notes from every call. It also works with PropertyMe, MRI Palace, Trade Me Property and VaultRE.
How much does an AI receptionist cost for property managers?
Connecting Rex is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for property managers
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.