Real estate & property
AI receptionist for property managers
The short answer
Last updated
Calls we handle
Calls property managers get, answered.
- Tenant reporting a maintenance issue (log a job)
- Urgent repair reports after hours
- Rental viewing bookings and application questions
- Rent payment, arrears or bond questions
- Landlords asking about management services (a new-business lead)
- End-of-tenancy, inspection and key questions
- Contractors confirming access or reporting job completion
Urgent calls
Escalated to you.
- Burst pipes, flooding, roof leaks
- Loss of power, water or hot water
- Break-ins and failed locks
- Gas smell, fire or electrical danger (tell the caller to call 111 first)
- Tenancy Services' test for urgent repairs: disrepair 'likely to cause injury to people or property'
Software
Works with Trade Me Property, VaultRE, PropertyMe, Rex and more.
Trade Me Property
Syncs every callFirstVoice checks Trade Me Property's enquiries API for new buyer and appraisal enquiries and passes them to your agency for a fast callback. Enquiries are checked regularly rather than sent instantly.
How it connects to Trade Me PropertyVaultRE
Syncs every callVaultRE users can have new enquiries written straight into VaultRE after every call, using VaultRE's own API — real-time calendar-slot reading is not confirmed.
How it connects to VaultREPropertyMe
Syncs every callPropertyMe agencies can have a maintenance job created directly via PropertyMe's public Swagger-documented API after every call, though there's no phone-number lookup and no webhook - polling only.
How it connects to PropertyMeRex
Connects via automationRex users get new leads and notes written into Rex automatically via Zapier after every call; Rex also states it has a fully open REST API, though its interactive docs render client-side and specific endpoints could not be directly confirmed this session.
How it connects to Rex
Also: MRI Palace, Inspect Real Estate, MRI Property Tree, Tapi, Reapit PM (Console Cloud).
What a missed call is worth
Typical property Managers prices in NZ.
8%-12.5% of weekly rent (e.g. ~$3,120/year + GST per property at $600/wk, 10%)
Missed-call calculatorRules we script around
Regulations for property managers.
General information, not legal advice.
- Urgent repairs (Tenancy Services) — if disrepair is likely to cause injury to people or property, a tenant can have the work done; the landlord must repay as long as the tenant made reasonable attempts to notify first; urgent work should be completed as soon as reasonably possible.Source
Can an AI receptionist handle after-hours maintenance calls for rentals?
Yes. It answers tenant calls at any hour, records the property, the problem and a contact number, and flags urgent issues like burst pipes, flooding, no power or a break-in to your on-call contact straight away. Routine requests are logged for the next business day, and anyone in danger is told to call 111.
What does FirstVoice do with urgent calls for property managers?
It flags burst pipes, flooding, roof leaks, loss of power, water or hot water and break-ins and failed locks to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Trade Me Property?
FirstVoice checks Trade Me Property's enquiries API for new buyer and appraisal enquiries and passes them to your agency for a fast callback. Enquiries are checked regularly rather than sent instantly. It also works with VaultRE, PropertyMe, Rex and MRI Palace.
How much does an AI receptionist cost for property managers?
Connecting Trade Me Property is included from Growth at $597 a month. Starter is $297 a month with calendar booking.