Integrations · Property management
AI receptionist for MRI Palace
The short answer
FirstVoice can connect to Palace to log maintenance jobs from tenant calls. MRI sets FirstVoice up as a partner first.
Last updated
Try it
Watch a call go into MRI Palace.
Incoming call
Example caller · Mobile
An example call, sped up. Your setup follows your own questions and rules.
- A tenant calls about a repair
- FirstVoice takes the address, what's wrong and how urgent it is
- Urgent repairs are transferred to your on-call person or contractor
- The maintenance job is created in Palace with the call details
- Every call attempt is logged, so you have a record
FirstVoice with MRI Palace
Tenant maintenance calls, logged in Palace.
What happens on a call
- A tenant calls about a repair
- FirstVoice takes the address, what's wrong and how urgent it is
- Urgent repairs are transferred to your on-call person or contractor
- The maintenance job is created in Palace with the call details
- Every call attempt is logged, so you have a record
Getting connected
- We arrange partner access with MRI
- Once it's set up, you turn on FirstVoice under Palace's integration settings
- Until then, FirstVoice emails you a full summary of every call
Nothing changes for your team
You keep Palace exactly as it is. Your team, your phone number and the way you work don't change. FirstVoice simply answers the calls you can't, and puts the results into Palace.
Technical details, for whoever looks after your software
FirstVoice with MRI Palace
| Check availability during the call | No |
|---|---|
| Create bookings, jobs or leads | Yes |
| Recognise returning callers | No |
| Add call notes and summaries | Yes |
| Trigger follow-up texts or emails | Yes |
MRI Palace connection details
| Category | Property management |
|---|---|
| Markets | NZ |
| Zapier | No |
| FirstVoice plan | Growth or Scale |
| Checked | Against official MRI Palace documentation, 17 September 2026 |
Email api-feeds@getpalace.com
Industries using MRI Palace
MRI Palace questions
Does FirstVoice work with Palace?
FirstVoice can connect to Palace to log maintenance jobs from tenant calls. MRI sets FirstVoice up as a partner first.
Do I have to change anything in Palace?
No. FirstVoice connects to your existing Palace account. You don't switch software, move data or retrain your team.
Which plan includes MRI Palace?
Growth ($597 a month) and Scale.
MRI Palace is a trademark of its owner. FirstVoice isn't affiliated with MRI Palace.
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