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FirstVoice AI

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Real estate & property

AI receptionist for real estate agents

The short answer

FirstVoice answers calls for real estate agents 24/7, including buyer enquiry on a listing (price guide, method of sale, open home times); vendor wanting a market appraisal (the highest-value lead); private viewing or open home booking. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

Calls we handle

Calls real estate agents get, answered.

  • Buyer enquiry on a listing (price guide, method of sale, open home times)
  • Vendor wanting a market appraisal (the highest-value lead)
  • Private viewing or open home booking
  • Rental enquiries that need routing to the property management team
  • Vendors chasing a campaign update or feedback
  • Auction, tender or deadline-sale process questions
  • Other agents, lawyers or mortgage advisers calling a salesperson

Urgent calls

Escalated to you.

  • Buyer wanting to make an offer, or a multi-offer situation near a deadline
  • Auction-day or deadline-day calls
  • Complaints about a licensee
  • Any question that needs a property-specific representation or pricing opinion (hand to a licensee)
  • Safety or security incidents at an open home

Software

Works with Trade Me Property, VaultRE, realestate.com.au, Box+Dice and more.

  • Trade Me Property

    Syncs every call

    FirstVoice checks Trade Me Property's enquiries API for new buyer and appraisal enquiries and passes them to your agency for a fast callback. Enquiries are checked regularly rather than sent instantly.

    How it connects to Trade Me Property

  • VaultRE

    Syncs every call

    VaultRE users can have new enquiries written straight into VaultRE after every call, using VaultRE's own API — real-time calendar-slot reading is not confirmed.

    How it connects to VaultRE

  • realestate.com.au

    Syncs every call

    realestate.com.au pushes new enquiries to FirstVoice via a webhook (EnquiryCreated) with contact details, once partner approval and lead permissions are set up.

    How it connects to realestate.com.au

  • Box+Dice

    Syncs every call

    Sends new enquiries into Box+Dice via its Enquiry API using an office-generated API key.

Also: Rex, realestate.co.nz, Inspect Real Estate, Agentbox, Reapit Foundations, Domain.

What a missed call is worth

Typical real Estate Agents prices in NZ.

1%-5% of sale price (e.g. ~$24,000 + GST on an $800k sale at 3%)

Source

Missed-call calculator

Rules we script around

Regulations for real estate agents.

General information, not legal advice.

  • Real Estate Agents Act 2008 — s3 purpose is to promote and protect consumer interests; s4 defines 'real estate agency work'; s6 nobody may carry out real estate agency work unless licensed or exempt.Source
  • Code of Conduct (Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012). Applies to residential, commercial, industrial and rural transactionsSource
  • REA non-licensed assistants guidance — a non-licensed person may prospect and confirm a consumer is happy to receive a call from the licensee, but should not give information about specific properties; inference (not REA guidance): configure the AI to the same boundary.Source
  • REA Generative AI guidance (November 2024) — licensees remain responsible; an error by a Gen AI tool is not a defence; rule 5.1 skill/care/competence/diligence; rules 6.4 and 10.7 disclosure; rule 9.17 confidentiality; Privacy Act applies; agencies encouraged to have AI policies.Source
Australia
  • AU: estate agents are licensed state by state, e.g. Consumer Affairs Victoria

FAQ

Real Estate Agents: questions.

Will buyers hang up on an AI when they call about a listing?

Some will, and many agents hang up on AI cold callers themselves. It lands far better when a buyer has called or enquired first and gets a quick, useful answer. FirstVoice says it's an AI assistant if asked, captures the buyer's details and flags offers and deadline-day calls to the agent straight away.

What does FirstVoice do with urgent calls for real estate agents?

It flags buyer wanting to make an offer, or a multi-offer situation near a deadline, auction-day or deadline-day calls and complaints about a licensee to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.

Does FirstVoice work with Trade Me Property?

FirstVoice checks Trade Me Property's enquiries API for new buyer and appraisal enquiries and passes them to your agency for a fast callback. Enquiries are checked regularly rather than sent instantly. It also works with VaultRE, realestate.com.au, Box+Dice and Rex.

How much does an AI receptionist cost for real estate agents?

Connecting Trade Me Property is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for real estate agents.

Book a free demoOr call 09 888 5159