Real estate & property
AI receptionist for real estate agents
The short answer
Last updated
For real estate agents
You're at an open home. Your next listing is calling.
Agents spend weekends at open homes while buyers and sellers call. Appraisal enquiries are the most valuable calls you get, and they go cold if nobody answers.
- Buyer calls come in while you're running open homes
- Appraisal leads go cold when you call back on Monday
- Callers who aren't top priority never get a call back
- People hang up on pushy AI cold calls
How FirstVoice fixes it
FirstVoice answers every call, books appraisals and viewings, and puts hot buyers straight through to you. It only calls people back who contacted you first.
- Books appraisal appointments for sellers
- Takes the listing address, the buyer's details and a preferred viewing time
- Puts buyers ready to make an offer, or deadline-day calls, straight through to you
- Doesn't answer questions about specific properties, and books a call back from you instead, in line with Real Estate Authority guidance
- Tells callers to ring 111 if there's a safety incident at an open home, and alerts you
Calls we handle
Calls real estate agents get, answered.
Answered day or night, with the caller's details sent straight to you.
- Buyer enquiry on a listing (price guide, method of sale, open home times)
- Vendor wanting a market appraisal (the highest-value lead)
- Private viewing or open home booking
- Rental enquiries that need routing to the property management team
- Vendors chasing a campaign update or feedback
- Auction, tender or deadline-sale process questions
- Other agents, lawyers or mortgage advisers calling a salesperson
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Buyer wanting to make an offer, or a multi-offer situation near a deadline
- Auction-day or deadline-day calls
- Complaints about a licensee
- Any question that needs a property-specific representation or pricing opinion (hand to a licensee)
- Safety or security incidents at an open home
Software
Works with Rex, realestate.com.au, Box+Dice, realestate.co.nz and more.
Rex
Books directlyYes. FirstVoice connects straight to Rex, finds contacts by phone number, creates leads, books calendar events and adds notes from every call.
How it connects to Rexrealestate.com.au
Syncs every callRealestate.com.au pushes new enquiries to FirstVoice via a webhook (EnquiryCreated) with contact details, once partner approval and lead permissions are set up.
How it connects to realestate.com.auBox+Dice
Syncs every callSends new enquiries into Box+Dice via its Enquiry API using an office-generated API key.
realestate.co.nz
Sends enquiriesNo confirmed leads API for realestate.co.nz — enquiries likely arrive by email; FirstVoice would text the caller and email your team a call summary.
Also: Trade Me Property, VaultRE, Inspect Real Estate, Agentbox, Reapit Foundations, Domain.
What a missed call is worth
Typical prices for real estate agents in NZ.
Rules we script around
Regulations for real estate agents.
General information, not legal advice.
- Real Estate Agents Act 2008 — s3 purpose is to promote and protect consumer interests; s4 defines 'real estate agency work'; s6 nobody may carry out real estate agency work unless licensed or exempt.Source
- Code of Conduct (Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012). Applies to residential, commercial, industrial and rural transactionsSource
- REA non-licensed assistants guidance — a non-licensed person may prospect and confirm a consumer is happy to receive a call from the licensee, but should not give information about specific properties.Source
- REA Generative AI guidance (November 2024) — licensees remain responsible; an error by a Gen AI tool is not a defence; rule 5.1 skill/care/competence/diligence; rules 6.4 and 10.7 disclosure; rule 9.17 confidentiality; Privacy Act applies; agencies encouraged to have AI policies.Source
Will buyers hang up on an AI when they call about a listing?
Some will, and many agents hang up on AI cold callers themselves. It lands far better when a buyer has called or enquired first and gets a quick, useful answer. FirstVoice says it's an AI assistant if asked, captures the buyer's details and flags offers and deadline-day calls to the agent straight away.
What does FirstVoice do with urgent calls for real estate agents?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For real estate agents that usually means calls like buyer wanting to make an offer, or a multi-offer situation near a deadline; auction-day or deadline-day calls; complaints about a licensee. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Rex?
Yes. FirstVoice connects straight to Rex, finds contacts by phone number, creates leads, books calendar events and adds notes from every call. It also works with realestate.com.au, Box+Dice, realestate.co.nz and Trade Me Property.
How much does an AI receptionist cost for real estate agents?
Connecting Rex is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for real estate agents
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.