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FirstVoice AI

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Accommodation & tourism

AI receptionist for motels

The short answer

FirstVoice answers calls for motels 24/7, including "Any vacancies tonight?", rates and unit types and late arrival and key collection. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

For motels

"Any vacancies tonight?" You're cleaning a unit when they call.

Most motels are owner-run, and the owners do everything. Travellers ring late in the day from the road, and late arrivals miss reception.

  • You're cleaning rooms when booking calls come in
  • Travellers ring for a room tonight and book elsewhere if nobody answers
  • Late arrivals turn up to a closed office
  • Contractor and long-stay rate enquiries need a callback

How FirstVoice fixes it

FirstVoice answers every call, fills tonight's rooms and makes sure late arrivals know how to get in.

  1. Answers vacancy questions and texts a booking link
  2. Asks the arrival time, nights, guests, unit type and whether they're towing a trailer
  3. Gives late arrivals your key collection instructions, and calls you if that doesn't work
  4. Takes contractor and long-stay enquiries with the dates and number of workers
  5. Flags water or power failures and overnight disturbances to you straight away

Calls we handle

Calls motels get, answered.

Answered day or night, with the caller's details sent straight to you.

  • "Any vacancies tonight?"
  • Rates and unit types (family, spa)
  • Late arrival and key collection
  • Pet-friendly units
  • Long-stay and contractor rates
  • Directions and parking for trailers or boats
  • Changes or cancellations

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Late arrival unable to get in.
  • Guest medical emergency.
  • Noise or disturbance complaints overnight.
  • Water, power or fire problems.

Software

Works with Cloudbeds, NewBook, Seekom, RMS Cloud and more.

  • Cloudbeds

    Syncs every call

    Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site.

    How it connects to Cloudbeds

  • NewBook

    Partner access

    FirstVoice can connect straight to Newbook to check availability, take bookings and find guests by phone number. Newbook's support team switches on the access.

    How it connects to NewBook

  • Seekom

    Partner access

    FirstVoice can connect straight to Seekom to check availability, take bookings and recognise returning guests. Seekom approves the connection first.

    How it connects to Seekom

  • RMS Cloud

    Partner access

    RMS Cloud has a REST API documented publicly on SwaggerHub; going live requires applying through RMS's partner programme.

    How it connects to RMS Cloud

Also: Little Hotelier.

What a missed call is worth

Typical prices for motels in NZ.

NZ$140–$250 per night

Estimate

Missed-call calculator

Rules we script around

Regulations for motels.

General information, not legal advice.

  • NZ IPPs.Source
  • Payment links only (PCI DSS).Source
  • Cancellation terms under the Fair Trading Act.Source

FAQ

Motels: questions.

What does FirstVoice do with urgent calls for motels?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For motels that usually means calls like late arrival unable to get in, guest medical emergency and noise or disturbance complaints overnight. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Cloudbeds?

Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site. It also works with NewBook, Seekom, RMS Cloud and Little Hotelier.

How much does an AI receptionist cost for motels?

Connecting Cloudbeds is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for motels

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.