Accommodation & tourism
AI receptionist for tour and activity operators
The short answer
Last updated
For tour and activity operators
Your guides are out on the water. The weather just turned.
Tour operators are out running trips while customers call to book, ask about pickups and check whether today is still on. Weather cancellations mean rebooking everyone fast.
- Guides can't answer while they're out on trips
- Weather cancellations mean rebooking a whole day of customers
- International visitors call from other time zones
- Callers ask about age, weight and health limits, which need careful answers
How FirstVoice fixes it
FirstVoice takes bookings around the clock, helps rebook weather cancellations and passes safety questions to you.
- Takes bookings with the activity, date, number of people, ages and pickup location
- Takes mobile numbers with the country code for international visitors
- Passes on your approved weather messages and helps customers rebook
- Passes suitability questions about age, weight or health to your team, without judging them itself
- Tells callers to ring 111 if someone is injured or in danger, and alerts you
Calls we handle
Calls tour and activity operators get, answered.
Answered day or night, with the caller's details sent straight to you.
- Availability for a date and time
- Pricing, family passes and group rates
- Weather cancellations and rebooking
- Pickup locations and times
- Age, weight or health restrictions
- Gift vouchers
- Changes or refunds
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Weather or safety cancellation that needs mass rebooking.
- Customer injured during the activity.
- Customer late or lost before departure.
- Overseas caller stuck in transit.
Software
Works with Rezdy, Bookeo, Bokun, Cobber (formerly ResPax, Livn, ResBook) and more.
Rezdy
Books directlyYes. FirstVoice connects straight to Rezdy, checks live tour and activity availability and books customers in during the call.
How it connects to RezdyBookeo
Books directlyChecks real-time availability and books appointments straight into Bookeo during the call, using Bookeo's public REST API.
How it connects to BookeoBokun
Partner accessBokun's Booking API and OCTO API document live availability checks and bookings; access requires creating an app from a Bokun Partner Dashboard.
How it connects to BokunCobber (formerly ResPax, Livn, ResBook)
Partner accessCan integrate with Cobber once onboarded through Cobber's partner programme.
How it connects to Cobber (formerly ResPax, Livn, ResBook)
Also: FareHarbor, Checkfront, TryBooking, Peek Pro.
What a missed call is worth
Typical prices for tour and activity operators in NZ.
NZ$60–$400 per adult (Hobbiton NZ$130; AJ Hackett bungy NZ$260–$395; Whale Watch Kaikōura NZ$60–$255)
Missed-call calculatorRules we script around
Regulations for tour and activity operators.
General information, not legal advice.
- Adventure activity operators must be registered and follow the Health and Safety at Work (Adventure Activities) Regulations 2016. The AI must only repeat operator-approved safety and suitability information.Source
- Health and suitability details under the NZ IPPs.Source
- Refunds for cancelled services under the Consumer Guarantees Act.Source
- Payment links only (PCI DSS).Source
What does FirstVoice do with urgent calls for tour and activity operators?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For tour and activity operators that usually means calls like weather or safety cancellation that needs mass rebooking, customer injured during the activity and customer late or lost before departure. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Rezdy?
Yes. FirstVoice connects straight to Rezdy, checks live tour and activity availability and books customers in during the call. It also works with Bookeo, Bokun, Cobber (formerly ResPax, Livn, ResBook) and FareHarbor.
How much does an AI receptionist cost for tour and activity operators?
Connecting Rezdy is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for tour and activity operators
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.