Accommodation & tourism
AI receptionist for tour and activity operators
The short answer
Last updated
Calls we handle
Calls tour and activity operators get, answered.
- Availability for a date and time
- Pricing, family passes and group rates
- Weather cancellations and rebooking
- Pickup locations and times
- Age, weight or health restrictions
- Gift vouchers
- Changes or refunds
Urgent calls
Escalated to you.
- Weather or safety cancellation that needs mass rebooking.
- Customer injured during the activity.
- Customer late or lost before departure.
- Overseas caller stuck in transit.
Software
Works with Rezdy, Bookeo, Bokun, Cobber (formerly ResPax, Livn, ResBook) and more.
Rezdy
Books directlyChecks live tour/activity availability and books straight into Rezdy during the call using Rezdy's public API.
How it connects to RezdyBookeo
Books directlyChecks real-time availability and books appointments straight into Bookeo during the call, using Bookeo's public REST API.
How it connects to BookeoBokun
Partner accessBokun's Booking API and OCTO API document live availability checks and bookings; access requires creating an app from a Bokun Partner Dashboard.
How it connects to BokunCobber (formerly ResPax, Livn, ResBook)
Partner accessCan integrate with Cobber once onboarded through Cobber's partner programme.
How it connects to Cobber (formerly ResPax, Livn, ResBook)
Also: FareHarbor, Checkfront, TryBooking, Peek Pro.
What a missed call is worth
Typical tour and Activity Operators prices in NZ.
NZ$60–$400 per adult (Hobbiton NZ$130; AJ Hackett bungy NZ$260–$395; Whale Watch Kaikōura NZ$60–$255)
Missed-call calculatorRules we script around
Regulations for tour and activity operators.
General information, not legal advice.
- Adventure activity operators must be registered and follow the Health and Safety at Work (Adventure Activities) Regulations 2016. The AI must only repeat operator-approved safety and suitability information.Source
- Health and suitability details under the NZ IPPs.Source
- Refunds for cancelled services under the Consumer Guarantees Act.Source
- Payment links only (PCI DSS).Source
What does FirstVoice do with urgent calls for tour and activity operators?
It flags weather or safety cancellation that needs mass rebooking, customer injured during the activity and customer late or lost before departure to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Rezdy?
Checks live tour/activity availability and books straight into Rezdy during the call using Rezdy's public API. It also works with Bookeo, Bokun, Cobber (formerly ResPax, Livn, ResBook) and FareHarbor.
How much does an AI receptionist cost for tour and activity operators?
Connecting Rezdy is included from Growth at $597 a month. Starter is $297 a month with calendar booking.