Accommodation & tourism
AI receptionist for holiday parks
The short answer
Last updated
For holiday parks
Summer's here. Campervans are arriving after the office has closed.
Holiday parks get slammed from December to February. Late arrivals stuck at the gate and campervan questions keep the phone ringing long after reception shuts.
- The summer rush floods your phone with booking calls
- Late arrivals get stuck at the gate without a code
- Callers ask about vehicle length, power and dogs over and over
- Peak-season minimum stays confuse callers
How FirstVoice fixes it
FirstVoice takes bookings through the rush, answers the site questions and gets late arrivals through the gate.
- Asks for a powered site, unpowered site or cabin, plus dates and guests, including dogs
- Asks the vehicle type and length
- Explains minimum stays and park rules from the information you give us
- Gives late arrivals your approved after-hours instructions, and calls the on-call manager if that doesn't work
- Tells callers to ring 111 for a medical emergency, fire or lost child, and alerts staff
Calls we handle
Calls holiday parks get, answered.
Answered day or night, with the caller's details sent straight to you.
- Powered and unpowered site availability
- Cabin availability
- Campervan or caravan length and power needs
- Dog policy
- Peak-season minimum stays
- After-hours arrival instructions
- Facilities (kitchen, pools, laundry)
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- After-hours arrivals locked out of the gate.
- Flood, storm or fire-ban closures.
- Guest medical or safety emergency.
- Lost children in the park.
Software
Works with NewBook, Seekom, RMS Cloud.
NewBook
Partner accessFirstVoice can connect straight to Newbook to check availability, take bookings and find guests by phone number. Newbook's support team switches on the access.
How it connects to NewBookSeekom
Partner accessFirstVoice can connect straight to Seekom to check availability, take bookings and recognise returning guests. Seekom approves the connection first.
How it connects to SeekomRMS Cloud
Partner accessRMS Cloud has a REST API documented publicly on SwaggerHub; going live requires applying through RMS's partner programme.
How it connects to RMS Cloud
What a missed call is worth
Typical prices for holiday parks in NZ.
NZ$45–$80 per night for a powered site for two; NZ$90–$200 for a cabin
Estimate
Missed-call calculatorWhat does FirstVoice do with urgent calls for holiday parks?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For holiday parks that usually means calls like after-hours arrivals locked out of the gate; flood, storm or fire-ban closures; guest medical or safety emergency. Life-threatening emergencies are directed to 111.
Does FirstVoice work with NewBook?
FirstVoice can connect straight to Newbook to check availability, take bookings and find guests by phone number. Newbook's support team switches on the access. It also works with Seekom and RMS Cloud.
How much does an AI receptionist cost for holiday parks?
Connecting NewBook is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for holiday parks
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.