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FirstVoice AI

Industries

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Accommodation & tourism

AI receptionist for hotels

The short answer

FirstVoice answers calls for hotels 24/7, including availability and rates, changing or cancelling a reservation and early check-in and late checkout. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

For hotels

Every unanswered call is a booking handed to Booking.com.

When guests can't get through, they book on an online travel site, and you pay commission on that room. Your front desk is checking guests in when the phone rings.

  • Front desk staff juggle arrivals and phone calls at the same time
  • Missed calls turn into bookings you pay commission on
  • The same questions about parking, early check-in and invoices come up all day
  • Guests get frustrated when they can't reach a person for a simple request

How FirstVoice fixes it

FirstVoice answers every call, helps guests book direct, and gets guests to a person quickly when they need one.

  1. Takes booking enquiries with dates, guests and room type, and texts a direct booking link
  2. Answers questions about parking, check-in times and facilities from the information you give us
  3. Takes group and conference enquiries for your sales team
  4. Transfers guests to staff on duty when they're locked out or need help
  5. Tells callers to ring 111 for a medical emergency, fire or security incident, and alerts the duty manager

Calls we handle

Calls hotels get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Availability and rates
  • Changing or cancelling a reservation
  • Early check-in and late checkout
  • Parking
  • Restaurant bookings
  • Group and conference enquiries
  • Invoices, receipts and lost property

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Guest locked out after hours.
  • Security or safety incident, medical emergency, or fire alarm.
  • Overbooking or walk-outs.
  • Noise complaints.

Software

Works with Cloudbeds, NewBook, Seekom, iVvy and more.

  • Cloudbeds

    Syncs every call

    Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site.

    How it connects to Cloudbeds

  • NewBook

    Partner access

    FirstVoice can connect straight to Newbook to check availability, take bookings and find guests by phone number. Newbook's support team switches on the access.

    How it connects to NewBook

  • Seekom

    Partner access

    FirstVoice can connect straight to Seekom to check availability, take bookings and recognise returning guests. Seekom approves the connection first.

    How it connects to Seekom

  • iVvy

    Partner access

    IVvy has a documented API for venue availability and bookings, but access carries additional fees and a sales conversation, so a partner route needs to be confirmed first.

    How it connects to iVvy

Also: Mews, RMS Cloud, Little Hotelier.

What a missed call is worth

Typical prices for hotels in NZ.

NZ$180–$350 per night

Estimate

Missed-call calculator

Rules we script around

Regulations for hotels.

General information, not legal advice.

  • NZ IPPs and IPP 3A when booking for another guest.Source
  • Never take card details by voice. Send a secure payment or booking link (PCI DSS).Source

FAQ

Hotels: questions.

Do hotels use AI to answer guest calls, and does it work?

Some do, with mixed results. AI handles routine questions like check-in times, directions and availability well, but guests get frustrated when it can't manage a simple request or reach a person. FirstVoice flags after-hours lockouts and safety issues to your duty manager and passes anything unusual to your team.

What does FirstVoice do with urgent calls for hotels?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For hotels that usually means calls like guest locked out after hours; security or safety incident, medical emergency, or fire alarm; overbooking or walk-outs. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Cloudbeds?

Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site. It also works with NewBook, Seekom, iVvy and Mews.

How much does an AI receptionist cost for hotels?

Connecting Cloudbeds is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Free 2-week trial for hotels

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.