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FirstVoice AI

Industries

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Accommodation & tourism

AI receptionist for hotels

The short answer

FirstVoice answers calls for hotels 24/7, including availability and rates; changing or cancelling a reservation; early check-in and late checkout. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

Calls we handle

Calls hotels get, answered.

  • Availability and rates
  • Changing or cancelling a reservation
  • Early check-in and late checkout
  • Parking
  • Restaurant bookings
  • Group and conference enquiries
  • Invoices, receipts and lost property

Urgent calls

Escalated to you.

  • Guest locked out after hours.
  • Security or safety incident, medical emergency, or fire alarm.
  • Overbooking or walk-outs.
  • Noise complaints.

Software

Works with Cloudbeds, iVvy, Mews, RMS Cloud and more.

  • Cloudbeds

    Syncs every call

    Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site.

    How it connects to Cloudbeds

  • iVvy

    Partner access

    iVvy has a documented API for venue availability and bookings, but access carries additional fees and a sales conversation, so a partner route needs to be confirmed first.

    How it connects to iVvy

  • Mews

    Partner access

    Mews's Connector API documents live service availability, reservation creation, guest search and account notes; going live requires Mews partner certification (contact partnersuccess@mews.com).

    How it connects to Mews

  • RMS Cloud

    Partner access

    RMS Cloud has a REST API documented publicly on SwaggerHub; going live requires applying through RMS's partner programme.

    How it connects to RMS Cloud

Also: NewBook, Seekom, Little Hotelier.

What a missed call is worth

Typical hotels prices in NZ.

NZ$180–$350 per night

Estimate

Missed-call calculator

Rules we script around

Regulations for hotels.

General information, not legal advice.

  • NZ IPPs and IPP 3A when booking for another guest.Source
  • Never take card details by voice. Send a secure payment or booking link (PCI DSS).Source
Australia
  • AU: Australian Privacy Principles.

FAQ

Hotels: questions.

Do hotels use AI to answer guest calls, and does it work?

Some do, with mixed results. AI handles routine questions like check-in times, directions and availability well, but guests get frustrated when it can't manage a simple request or reach a person. FirstVoice flags after-hours lockouts and safety issues to your duty manager and passes anything unusual to your team.

What does FirstVoice do with urgent calls for hotels?

It flags guest locked out after hours, security or safety incident, medical emergency, or fire alarm and overbooking or walk-outs to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.

Does FirstVoice work with Cloudbeds?

Can integrate with Cloudbeds via its public, self-serve API - exact capabilities should be confirmed against the live reference before this claim goes on the site. It also works with iVvy, Mews, RMS Cloud and NewBook.

How much does an AI receptionist cost for hotels?

Connecting Cloudbeds is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for hotels.

Book a free demoOr call 09 888 5159