Hospitality
AI receptionist for takeaways
The short answer
Last updated
Calls we handle
Calls takeaways get, answered.
Answered day or night, with the caller's details sent straight to you.
- Phone orders
- Menu and price questions
- Delivery area and fees
- "Where's my order?"
- Allergen questions
- Opening hours
- Complaints about delivery-app orders (redirect to the platform)
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Allergic reaction or wrong order containing an allergen.
- Missing order at peak time.
Software
Works with Square for Restaurants, me&u (incl. Mr Yum), Toast, MOBI (Mobi2Go).
Square for Restaurants
Syncs every callCreates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system.
How it connects to Square for Restaurantsme&u (incl. Mr Yum)
Partner accessMe&u offers Enterprise APIs (POS, Loyalty, Order, Data), but access requires a sales conversation, not self-serve signup.
Toast
Partner accessToast has a documented API, but the actual reference and credentials require purchase from the Toast Shop or partner certification.
MOBI (Mobi2Go)
Works alongsideWorks alongside MOBI: FirstVoice texts callers your commission-free MOBI ordering link and emails you a summary of every call.
How it connects to MOBI (Mobi2Go)
What a missed call is worth
Typical prices for takeaways in NZ.
Can an AI receptionist take phone orders for a takeaway?
It can take the order and contact details and send them to your team, but it doesn't put orders straight into most POS systems; calls sync into Square for Restaurants. Allergen questions and wrong-order complaints are flagged to staff rather than answered by the AI.
What does FirstVoice do with urgent calls for takeaways?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For takeaways that usually means calls like allergic reaction or wrong order containing an allergen and missing order at peak time. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Square for Restaurants?
Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system. It also works with me&u (incl. Mr Yum), Toast and MOBI (Mobi2Go).
How much does an AI receptionist cost for takeaways?
Connecting Square for Restaurants is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for takeaways
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.