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FirstVoice AI

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Hospitality

AI receptionist for takeaways

The short answer

FirstVoice answers calls for takeaways 24/7, including phone orders, menu and price questions and delivery area and fees. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Book a free demoCall our AI receptionist 09 888 5159

Last updated

Calls we handle

Calls takeaways get, answered.

  • Phone orders
  • Menu and price questions
  • Delivery area and fees
  • "Where's my order?"
  • Allergen questions
  • Opening hours
  • Complaints about delivery-app orders (redirect to the platform)

Urgent calls

Escalated to you.

  • Allergic reaction or wrong order containing an allergen.
  • Missing order at peak time.

Software

Works with Square for Restaurants, me&u (incl. Mr Yum), Toast, MOBI (Mobi2Go).

  • Square for Restaurants

    Syncs every call

    Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system.

    How it connects to Square for Restaurants

  • me&u (incl. Mr Yum)

    Partner access

    me&u offers Enterprise APIs (POS, Loyalty, Order, Data), but access requires a sales conversation, not self-serve signup.

  • Toast

    Partner access

    Toast has a documented API, but the actual reference and credentials require purchase from the Toast Shop or partner certification — not yet confirmed for AU/NZ.

  • MOBI (Mobi2Go)

    Works alongside

    Works alongside MOBI: FirstVoice texts callers your commission-free MOBI ordering link and emails you a summary of every call.

    How it connects to MOBI (Mobi2Go)

What a missed call is worth

Typical prices for takeaways in NZ.

NZ$30–$60 average order

Estimate

Missed-call calculator

Rules we script around

Regulations for takeaways.

General information, not legal advice.

  • FSANZ allergen information on request.Source
  • Never take card numbers by voice. Send an ordering or payment link (PCI DSS).Source
  • Marketing SMS: DIA anti-spam.Source
Australia
  • AU Spam Act.

FAQ

Takeaways: questions.

Can an AI receptionist take phone orders for a takeaway?

It can take the order and contact details and send them to your team, but it doesn't put orders straight into most POS systems; calls sync into Square for Restaurants. Allergen questions and wrong-order complaints are flagged to staff rather than answered by the AI.

What does FirstVoice do with urgent calls for takeaways?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For takeaways that usually means calls like allergic reaction or wrong order containing an allergen and missing order at peak time. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Square for Restaurants?

Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system. It also works with me&u (incl. Mr Yum), Toast and MOBI (Mobi2Go).

How much does an AI receptionist cost for takeaways?

Connecting Square for Restaurants is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for takeaways.

Book a free demoOr call 09 888 5159