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FirstVoice AI

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Hospitality

AI receptionist for cafes

The short answer

FirstVoice answers calls for cafes 24/7, including opening hours, including public holidays; catering platters and corporate orders; celebration cake orders. It books into your calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
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Last updated

Calls we handle

Calls cafes get, answered.

  • Opening hours, including public holidays
  • Catering platters and corporate orders
  • Celebration cake orders
  • Group table requests
  • Dietary options (gluten-free, vegan)
  • Coffee cart and event hire
  • Job enquiries

Urgent calls

Escalated to you.

  • Allergic reaction.
  • A large catering order not ready or wrong on the day.
  • Supplier no-show.

Software

Works with Square for Restaurants, NowBookIt, me&u (incl. Mr Yum), MOBI (Mobi2Go).

  • Square for Restaurants

    Syncs every call

    Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system.

    How it connects to Square for Restaurants

  • NowBookIt

    Partner access

    FirstVoice can integrate with NowBookIt through its partner API program (booking creation and webhooks), pending NowBookIt's partner approval.

    How it connects to NowBookIt

  • me&u (incl. Mr Yum)

    Partner access

    me&u offers Enterprise APIs (POS, Loyalty, Order, Data), but access requires a sales conversation, not self-serve signup.

  • MOBI (Mobi2Go)

    Works alongside

    Works alongside MOBI: FirstVoice texts callers your commission-free MOBI ordering link and emails you a summary of every call.

    How it connects to MOBI (Mobi2Go)

What a missed call is worth

Typical cafes prices in NZ.

NZ$12–$25 average transaction; NZ$150–$600 per catering or cake order

Estimate

Missed-call calculator

Rules we script around

Regulations for cafes.

General information, not legal advice.

  • NZ IPPs.Source
  • FSANZ allergen information for unpackaged food.Source
  • Order deposits by payment link (PCI DSS).Source

FAQ

Cafes: questions.

What does FirstVoice do with urgent calls for cafes?

It flags allergic reaction, A large catering order not ready or wrong on the day and supplier no-show to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.

Does FirstVoice work with Square for Restaurants?

Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system. It also works with NowBookIt, me&u (incl. Mr Yum) and MOBI (Mobi2Go).

How much does an AI receptionist cost for cafes?

Connecting Square for Restaurants is included from Growth at $597 a month. Starter is $297 a month with calendar booking.

Hear an AI receptionist set up for cafes.

Book a free demoOr call 09 888 5159