Hospitality
AI receptionist for cafes
The short answer
Last updated
For cafes
Morning rush, a queue out the door, and a catering order on the phone.
Cafes make catering and cake orders by phone at the worst possible time. Details get lost on sticky notes, and orders go wrong on the day.
- Catering and cake orders ring in during the morning rush
- Order details get lost or written down wrong
- Callers ask about public holiday hours and surcharges
- Gluten-free, vegan and allergen questions need a staff member's answer
How FirstVoice fixes it
FirstVoice takes every order properly, with all the details in writing, so nothing gets missed.
- Takes catering and cake orders with the date, pick-up time, quantities, flavours and message
- Records dietary and allergen needs for staff to confirm
- Texts a deposit link, never taking card numbers over the phone
- Answers questions about hours and public holidays from the information you give us
- Alerts you if an order is wrong or missing on the day
Calls we handle
Calls cafes get, answered.
Answered day or night, with the caller's details sent straight to you.
- Opening hours, including public holidays
- Catering platters and corporate orders
- Celebration cake orders
- Group table requests
- Dietary options (gluten-free, vegan)
- Coffee cart and event hire
- Job enquiries
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Allergic reaction.
- A large catering order not ready or wrong on the day.
- Supplier no-show.
Software
Works with Square for Restaurants, NowBookIt, me&u (incl. Mr Yum), MOBI (Mobi2Go).
Square for Restaurants
Syncs every callCreates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system.
How it connects to Square for RestaurantsNowBookIt
Partner accessFirstVoice can connect straight to NowBookIt to check tables and take reservations. NowBookIt approves the connection first.
How it connects to NowBookItme&u (incl. Mr Yum)
Partner accessMe&u offers Enterprise APIs (POS, Loyalty, Order, Data), but access requires a sales conversation, not self-serve signup.
MOBI (Mobi2Go)
Works alongsideWorks alongside MOBI: FirstVoice texts callers your commission-free MOBI ordering link and emails you a summary of every call.
How it connects to MOBI (Mobi2Go)
What a missed call is worth
Typical prices for cafes in NZ.
What does FirstVoice do with urgent calls for cafes?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For cafes that usually means calls like allergic reaction, a large catering order not ready or wrong on the day and supplier no-show. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Square for Restaurants?
Creates an order and looks up the customer by phone or email in Square during the call - AU only, no NZ Square site currently. Not a table-reservation system. It also works with NowBookIt, me&u (incl. Mr Yum) and MOBI (Mobi2Go).
How much does an AI receptionist cost for cafes?
Connecting Square for Restaurants is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for cafes
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.