Hospitality
AI receptionist for bars and pubs
The short answer
Last updated
For bars and pubs
Function enquiries at 9pm, when the functions manager's gone home.
Bars get booking and function enquiries while the team is pouring drinks. Some calls, like incidents or host responsibility complaints, need the duty manager straight away.
- Function room enquiries arrive when nobody can take the details
- Big game nights need table bookings handled fast
- Lost property calls interrupt service
- Incident and intoxication complaints need a duty manager, not a message
How FirstVoice fixes it
FirstVoice takes bookings and function enquiries, and puts serious calls through to the duty manager.
- Takes function enquiries with the date, headcount, budget and package
- Books tables for sports nights and events
- Takes lost property details, including what, when and where they sat
- Transfers incident and host responsibility complaints live to the duty manager
- Tells anyone reporting someone hurt or in danger to ring 111
Calls we handle
Calls bars and pubs get, answered.
Answered day or night, with the caller's details sent straight to you.
- Function room hire (birthdays, work Christmas parties)
- Table bookings for sports nights
- Gig and event info
- Kitchen hours and menu
- Age and ID policy questions
- Lost property (phones, wallets)
- Group packages
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Incident reports (fights, harm) or intoxication complaints.
- A caller reporting someone unsafe after leaving the venue.
- Lost ID or cards.
Software
Works with NowBookIt, ResDiary, SevenRooms, me&u (incl. Mr Yum) and more.
NowBookIt
Partner accessFirstVoice can connect straight to NowBookIt to check tables and take reservations. NowBookIt approves the connection first.
How it connects to NowBookItResDiary
Partner accessWe can pursue a ResDiary integration through their partner certification process, but no self-serve public API or automation route is confirmed yet.
How it connects to ResDiarySevenRooms
Partner accessCan integrate with SevenRooms once approved through SevenRooms' partnerships programme.
How it connects to SevenRoomsme&u (incl. Mr Yum)
Partner accessMe&u offers Enterprise APIs (POS, Loyalty, Order, Data), but access requires a sales conversation, not self-serve signup.
Also: Function Tracker.
What a missed call is worth
Typical prices for bars and pubs in NZ.
What does FirstVoice do with urgent calls for bars and pubs?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For bars and pubs that usually means calls like incident reports or intoxication complaints, a caller reporting someone unsafe after leaving the venue and lost ID or cards. Life-threatening emergencies are directed to 111.
Does FirstVoice work with NowBookIt?
FirstVoice can connect straight to NowBookIt to check tables and take reservations. NowBookIt approves the connection first. It also works with ResDiary, SevenRooms, me&u (incl. Mr Yum) and Function Tracker.
How much does an AI receptionist cost for bars and pubs?
Connecting NowBookIt is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for bars and pubs
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.