Automotive
AI receptionist for panel beaters
The short answer
Last updated
For panel beaters
They've just had a prang. They're stressed, and they're calling you.
Most panel beater calls come straight after an accident, or from insurers and assessors. Repairs take weeks, so status and courtesy car calls never stop.
- Callers are stressed and unsure how the insurance works
- "Are you approved by my insurer?" comes up on every call
- Repair status calls continue for weeks
- Estimators can't say much without photos of the damage
How FirstVoice fixes it
FirstVoice answers calmly, gets the claim details and damage photos, and books the assessment.
- Takes the rego, make and model, and the insurer and claim number
- Asks whether the car is drivable and where it is now
- Texts a link for photos of the damage
- Books assessments, and takes courtesy car requests
- Tells callers to ring 111 if anyone is hurt or the car is a hazard on the road
Calls we handle
Calls panel beaters get, answered.
Answered day or night, with the caller's details sent straight to you.
- Accident repair quotes
- Insurance assessment bookings
- Repair status
- Scratch, dent and hail repairs
- Courtesy car requests
- "Are you an approved repairer for my insurer?"
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Vehicle undriveable and needing a tow
- Accidents with injuries (111)
- Insurer assessment deadlines
Software
Works with Google Calendar, Mechanic Desk, Workshop Software.
Google Calendar
Books directlyYes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call.
How it connects to Google CalendarMechanic Desk
Partner accessMechanicDesk has an online booking API, but the spec sits behind MechanicDesk's support-portal login - FirstVoice would need to request access before any booking claim can be made.
How it connects to Mechanic DeskWorkshop Software
Works alongsideWorkshop Software has no confirmed API — FirstVoice would text a booking link and email a summary, while pursuing a partnership.
How it connects to Workshop Software
What a missed call is worth
Typical prices for panel beaters in NZ.
~$1,000 average, often $3,000-$5,000+ (insurance excesses usually $250-$750)
Missed-call calculatorWhat does FirstVoice do with urgent calls for panel beaters?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For panel beaters that usually means calls like vehicle undriveable and needing a tow, accidents with injuries and insurer assessment deadlines. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Google Calendar?
Yes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call. It also works with Mechanic Desk and Workshop Software.
How much does an AI receptionist cost for panel beaters?
Starter is $297 a month with calendar booking and setup included.
Free 2-week trial for panel beaters
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.