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FirstVoice AI

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Automotive

AI receptionist for mechanics

The short answer

FirstVoice answers calls for mechanics 24/7, including service bookings, WOF bookings and warning light or noise diagnosis and quote requests. It books into Google Calendar and gets urgent calls to you straight away. Plans start at $297 a month with setup included.
Get my free demoCall our AI receptionist 09 875 3924

Last updated

For mechanics

Under a car. Phone ringing. "Is my car ready yet?"

Workshop owners are usually on the tools themselves. Status calls, price questions and bookings stack up all day.

  • You can't answer from under a car
  • "Is my car ready?" calls eat into your day
  • Callers want a price for a warning light or a noise over the phone
  • WOF rules change from 1 November 2026, and customers are confused

How FirstVoice fixes it

FirstVoice answers every call, books services quickly and passes status questions on, so you stay on the tools.

  1. Takes the rego, make and model, and books the service or WOF
  2. Writes down what's wrong in the customer's own words, without guessing at a diagnosis
  3. Asks whether the car is drivable, and whether they need a courtesy car
  4. Takes "is it ready?" calls and passes them to you
  5. Tells anyone with unsafe brakes or steering not to drive, and tells callers to ring 111 if anyone is hurt

Calls we handle

Calls mechanics get, answered.

Answered day or night, with the caller's details sent straight to you.

  • Service bookings
  • WOF bookings
  • Warning light or noise diagnosis and quote requests
  • "Is my car ready?" status calls
  • Drop-off and pick-up times
  • Courtesy car requests
  • Parts availability

Urgent calls

Escalated to you.

These don't wait for the end-of-call summary. You're told straight away.

  • Breakdowns needing a tow
  • Unsafe vehicles (brakes, steering)
  • Customer stuck without a car past the promised time
  • Accident damage

Software

Works with Google Calendar, Mechanic Desk, MotorCentral, Workshop Software and more.

Also: Protractor, Tekmetric.

What a missed call is worth

Typical prices for mechanics in NZ.

$100-$140/hour (up to $180 at dealerships)

Source

Missed-call calculator

Rules we script around

Regulations for mechanics.

General information, not legal advice.

  • CGA: services with due care and skillSource
  • MTA has 4,012 members, including 2,251 repairersSource

FAQ

Mechanics: questions.

Can an AI receptionist take bookings for a mechanic after hours?

Yes. It answers after you close and takes the vehicle, rego and what's wrong. Workshop Software and MotorCentral don't allow direct booking yet, so FirstVoice texts the caller your booking link and emails you a summary of every call.

What does FirstVoice do with urgent calls for mechanics?

It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For mechanics that usually means calls like breakdowns needing a tow, unsafe vehicles and customer stuck without a car past the promised time. Life-threatening emergencies are directed to 111.

Does FirstVoice work with Google Calendar?

Yes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call. It also works with Mechanic Desk, MotorCentral, Workshop Software and Protractor.

How much does an AI receptionist cost for mechanics?

Starter is $297 a month with calendar booking and setup included.

Free 2-week trial for mechanics

Try it free for two weeks, on your real calls.

We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.

Get my free demoOr book a call to start your trial
  1. 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
  2. 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
  3. 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
  4. 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.