Automotive
AI receptionist for mechanics
The short answer
Last updated
Calls we handle
Calls mechanics get, answered.
- Service bookings
- WOF bookings
- Warning light or noise diagnosis and quote requests
- "Is my car ready?" status calls
- Drop-off and pick-up times
- Courtesy car requests
- Parts availability
Urgent calls
Escalated to you.
- Breakdowns needing a tow
- Unsafe vehicles (brakes, steering)
- Customer stuck without a car past the promised time
- Accident damage
Software
Works with Google Calendar, Mechanic Desk, MotorCentral, Workshop Software and more.
Google Calendar
Books directlyBooks real appointments straight into your Google Calendar during the call, reading live free/busy availability via Google's public Calendar API.
How it connects to Google CalendarMechanic Desk
Partner accessMechanicDesk has an online booking API, but the spec sits behind MechanicDesk's support-portal login - FirstVoice would need to request access before any booking claim can be made.
How it connects to Mechanic DeskMotorCentral
Works alongsideMotorCentral has no confirmed API — its Auto Attendant only auto-replies to email, so FirstVoice fills the voice gap with a texted summary instead of a direct DMS write.
How it connects to MotorCentralWorkshop Software
Works alongsideWorkshop Software has no confirmed API — FirstVoice would text a booking link and email a summary, while pursuing a partnership.
How it connects to Workshop Software
Also: Protractor, Tekmetric.
What a missed call is worth
Typical mechanics prices in NZ.
Can an AI receptionist take bookings for a mechanic after hours?
Yes. It answers after you close and takes the vehicle, rego and what's wrong. Workshop Software and MotorCentral don't allow direct booking yet, so FirstVoice texts the caller your booking link and emails you a summary of every call.
What does FirstVoice do with urgent calls for mechanics?
It flags breakdowns needing a tow, unsafe vehicles (brakes, steering) and customer stuck without a car past the promised time to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Google Calendar?
Books real appointments straight into your Google Calendar during the call, reading live free/busy availability via Google's public Calendar API. It also works with Mechanic Desk, MotorCentral, Workshop Software and Protractor.
How much does an AI receptionist cost for mechanics?
Starter is $297 a month with calendar booking and setup included.