Automotive
AI receptionist for WOF stations
The short answer
Last updated
For WOF stations
"How long's the wait?" "Do I still need a WOF?" All day, every day.
WOF stations run on volume, and the phone never stops. Rule changes from 1 November 2026 mean even more calls from confused drivers.
- Wait-time calls interrupt inspections
- Drivers are confused about rechecks and the new WOF rules
- People ring in a panic after getting a ticket for an expired WOF
- Every missed call can mean missing the repair work a fail brings in
How FirstVoice fixes it
FirstVoice answers the quick questions, books inspections and rechecks, and keeps the bays full.
- Takes the rego, and books an inspection or tells callers about walk-in times
- Explains rechecks: free within 28 days at the same place
- Asks the vehicle's age, to help with questions about the new WOF rules
- Books a failed vehicle's repair and recheck, and tells callers with unsafe brakes or tyres not to drive
- Texts a booking confirmation and a reminder
Calls we handle
Calls WOF stations get, answered.
Answered day or night, with the caller's details sent straight to you.
- Book a WOF
- Price
- Walk-in wait times
- WOF fail recheck bookings
- What gets checked
- Hours and location
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Expired WOF after a roadside stop
- Recheck deadline approaching
- Unsafe fail items (tyres, brakes)
Software
Works with Google Calendar, Mechanic Desk, Workshop Software.
Google Calendar
Books directlyYes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call.
How it connects to Google CalendarMechanic Desk
Partner accessMechanicDesk has an online booking API, but the spec sits behind MechanicDesk's support-portal login - FirstVoice would need to request access before any booking claim can be made.
How it connects to Mechanic DeskWorkshop Software
Works alongsideWorkshop Software has no confirmed API — FirstVoice would text a booking link and email a summary, while pursuing a partnership.
How it connects to Workshop Software
What a missed call is worth
Typical prices for WOF stations in NZ.
What does FirstVoice do with urgent calls for WOF stations?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For WOF stations that usually means calls like expired WOF after a roadside stop, recheck deadline approaching and unsafe fail items. Life-threatening emergencies are directed to 111.
Does FirstVoice work with Google Calendar?
Yes. FirstVoice connects to Google Calendar, checks when you're free and books appointments straight into your calendar during the call. It also works with Mechanic Desk and Workshop Software.
How much does an AI receptionist cost for WOF stations?
Starter is $297 a month with calendar booking and setup included.
Free 2-week trial for WOF stations
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.