Professional services
AI receptionist for law firms
The short answer
Last updated
Calls we handle
Calls law firms get, answered.
- New matter enquiries (property and conveyancing, family, employment, wills and estates, criminal, business)
- Existing clients asking for their lawyer or a matter update
- Settlement-day conveyancing questions
- Fee estimates
- Court date and time queries
- Referrals from real estate agents and accountants
Urgent calls
Escalated to you.
- Someone arrested or in police custody
- Protection orders and family violence
- Court or filing deadlines today
- Settlement failures
- Urgent injunctions
- The AI takes conflict-check details (other party names) before any substantive discussion
Software
Works with Clio, Actionstep, Smokeball, LEAP.
Clio
Books directlyClio users can have their calendar read for availability, and new calendar entries, contacts and matters created directly via Clio's public OAuth2 API after every call.
How it connects to ClioActionstep
Partner accessActionstep users can have a matter, contact and file note created automatically via Zapier today, with FirstVoice's direct API integration available once Actionstep approves an Integrator Application.
How it connects to ActionstepSmokeball
Partner accessSmokeball users can be looked up by phone directly via Smokeball's public API, once Smokeball's partner programme and security review approve access.
How it connects to SmokeballLEAP
Works alongsideNo confirmed integration route for LEAP yet - dominant brand worth pursuing as a direct partnership.
How it connects to LEAP
What a missed call is worth
Typical law Firms prices in NZ.
$1,500-$2,500 for a standard residential conveyancing file (estimate; hourly rates unverified)
Estimate
Missed-call calculatorRules we script around
Regulations for law firms.
General information, not legal advice.
- Rules of Conduct and Client Care, rule 3.4 — in advance, lawyers must give clients written information on the basis of fees, professional indemnity arrangements, Lawyers' Fidelity Fund coverage, and complaints procedures and the Law Society complaints service.Source
- NZLS Generative AI guidance for lawyers exists (only the link was confirmed, not its content).Source
FAQ
Law Firms: questions.
Should a small law firm use an AI receptionist or a human answering service?
It depends on your callers. A human answering service handles distressed callers better, while an AI receptionist answers instantly, handles several calls at once and books consultations into your calendar. Many small firms use AI for after-hours and overflow calls and transfer anything sensitive to a person.
Is it safe to let an AI receptionist take calls for a law firm?
It takes contact details and the reason for the call, books a consultation or passes on a message, and never gives legal advice or discusses a matter. Urgent calls, like someone in police custody, are flagged to a lawyer straight away. Every call is recorded and transcribed, and conflict checks stay with your team.
What does FirstVoice do with urgent calls for law firms?
It flags someone arrested or in police custody, protection orders and family violence and court or filing deadlines today to you straight away, or transfers the call live on Growth and Scale. Emergencies are directed to 111.
Does FirstVoice work with Clio?
Clio users can have their calendar read for availability, and new calendar entries, contacts and matters created directly via Clio's public OAuth2 API after every call. It also works with Actionstep, Smokeball and LEAP.
How much does an AI receptionist cost for law firms?
Connecting Clio is included from Growth at $597 a month. Starter is $297 a month with calendar booking.